Job Description

Complete Belting Solutions Pty Ltd is an Australian conveyor and asset maintenance management company that manufactures and supplies leading products and technical services to industrial, quarry and mine sites across Australia.

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We have an opportunity for an experienced Operations Coordinator to focus on the planning, organisation and oversight of work undertaken by our Melbourne service team. Reporting to the Operations Manager, the key purpose of this role will be to ensure that the service team provides quality and efficient service to customers in the most cost-effective manner and also to ensure that CBS's WHS standards are upheld.

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The successful applicant will have a strong focus on customer service, strong time management skills and the ability to multi-task. Excellent communication skills and intermediate computer skills are all essential for this role.

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The competitive remuneration package offered includes the provision of a company vehicle.

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This diverse role will see you:

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Schedule, plan, organise and prepare for all service department activities on a daily basis

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Breakdown and project coordination

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Communicate directly with, and prioritise the needs of, customers

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Engage in onsite job oversight

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Prepare job scope and WHS documentation including SWMS, QA reports, etc

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Ensure timely service delivery and complete customer satisfaction

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Ensure fulfilment of customer orders and deliveries

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Dispatch and receipt of product

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Adhering to company policies and procedures

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Ensure that the company's workplace health and safety policies are upheld and that obligations are met

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Suitable applicants will possess the following qualities:

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Demonstrated experience in operations planning in a fast-paced and environment

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Proven ability to manage human and plant resource scheduling

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Commitment to quality and concern for job-turnaround and customer downtime

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Because we are a 24/7 breakdown company, a willingness to be available for customer enquiries after hours and on weekends is essential

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Enthusiasm and commitment to the efficient operations of a service business

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Ability to manage customer expectations

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Ability to motivate and manage a team

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High level communication, customer service and interpersonal skills

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Excellent time management and organisational skills

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Strong attention to detail

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Ability to multi-task in a dynamic environment

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Ability to work autonomously without direction, as well as part of a team

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Confidence in making sound decisions in a rapid-paced environment

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Self-motivated with a strong work ethic

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Commitment to the highest Work Health Safety and Setting standards in all activities, with the ability to apply workplace health and safety policies and procedures

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The ability to operate at a high-level even when under pressure

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A responsible attitude, with a willingness to be held accountable

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Strong levels of numeracy and literacy competency

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Intermediate level of computer literacy

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Please note that applicants without a current drivers licence will not be considered.

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Please note that candidates may be required to undertake a pre-employment medical evaluation and submit to a drug and alcohol test.

📌 Operations Coordinator (Victoria)
🏢 Complete Belting Solutions
📍 Victoria