The Account Manager is responsible for the end-to-end coordination and delivery of customer engagement programs that deliver strong commercial outcomes for clients. Reporting to the Senior Account Manager, manages project delivery, and coordinates internal teams and external partners to ensure campaigns are executed on time, within budget and to agreed objectives. In addition to leading campaign execution, the role is designed to support the Senior Account Manager on identifying growth opportunities, strengthening client relationships through flawless execution, driving commercial performance for the agency and delivering measurable business outcomes.

Key responsibilities

Act as a primary day-to-day contact for assigned client projects

Build and maintain strong working relationships with clients and stakeholders

Support Senior Account Managers and Group Account Director in maintaining client partnerships through flawless execution of projects

Assist in translating client briefs into actionable project plans

Manage the end-to-end delivery of assigned programs and campaigns

Develop and maintain project timelines, schedules and delivery plans





Ensure projects are delivered on time, within scope and within budget

Track project milestones and proactively manage risks, issues and dependencies

Coordinate activities across Strategy, Creative, Digital, Production, Operations, Fulfilment, Customer Service and Partnerships

About you

Strong project and campaign management skills, with the ability to manage multiple priorities and deadlines

High attention to detail and accuracy

Excellent communication and stakeholder management skills

Ability to build and maintain solid client and partner relationships

Strong organisational, planning and time management skills

Proactive problem-solving and issue management capability

Commercial awareness, including budget and resource management

Ability to work collaboratively across cross-functional teams and independently when required

Reliability, accountability and consistency in delivery

Keen interest in marketing, promotions and customer engagement

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📌 Account Manager (Hornsby)
🏢 Creata Holdings
📍 Hornsby