Job Description

Customer Service/Administrative Assistant

n

Position: Customer Service & Office Administrator

n

Company: Global Self-Tanning Organisation

n

Type: Full-Time

n

Are you a proactive, organised, and detail-driven administrator ready to thrive in a dynamic and growing beauty brand? Our client is looking for a motivated Customer Service/Office Administrator to join their passionate team based in Tullamarine, supporting daily operations and helping them glow even brighter!

n

Our client is a leading colour technology company for skin, revolutionising the modern tan, they use the highest quality ingredients and the latest innovations to provide the most natural-looking colour. With more than 20 years of experience, our client is the global industry leader of spray tanning, wellness & self-tanning.

n

In this dual-focused role, you will be the friendly voice of the brand for customers and the engine keeping the head office running seamlessly behind the scenes.

n

Key Responsibilities

n

Handle inbound customer enquiries via email, live chat, and social media with warmth, efficiency, and professionalism.

n

Troubleshoot shipping, product, and order queries, turning everyday customer touchpoints into brand-loyalty wins.

n

Managing day-to-day administrative tasks to support the broader team

n

Assisting with order processing, invoicing, and supplier coordination

n

Handling incoming enquiries and providing top-tier customer support

n

Supporting inventory management and stock tracking

n

Coordinating internal meetings, documentation, and schedules

n

Contributing to the smooth running of our quick-paced office setting

n

Process returns, exchanges,



and warranty claims accurately through our e-commerce platforms.

n

Liaise with our warehouse and logistics teams to track shipments and resolve fulfillment issues quickly.

n

Manage day-to-day office operations, including greeting visitors, answering general switchboard calls, and sorting mail.

n

Maintain office and kitchen supplies, equipment maintenance schedules, and overall presentation of our Tullamarine headquarters.

n

Assist the finance and operations teams with basic data entry, invoice processing, and inventory record-keeping.

n

Coordinate team meetings, company events, and travel arrangements as needed.

n

About You

n

1-3 years in a administrative/customer service, retail management, or corporate administration role (beauty, fashion, or e-commerce background is a massive plus!).

n

Exceptional written and verbal communication skills with a positive, can-do attitude.

n

Proficient in Microsoft Office/Google Workspace and comfortable learning new e-commerce and helpdesk platforms.

n

Highly structured with a sharp eye for detail and the ability to juggle competing priorities in a fast-paced environment.

n

Based in or around Melbourne's northern/western suburbs with reliable transport to Tullamarine.

n

What's on Offer

n

A collaborative, energetic, and supportive work culture within a truly global brand.

n

Modern Tullamarine office facilities with easy parking and great amenities.

n

Opportunities for career growth as our global footprint continues to expand.

n

Ready to bring your organizational flair and upbeat energy to a booming global brand, where your admin skills make a real impact, and you're passionate about being part of a fast growing organisation, we want to hear from you.

📌 Customer Service/Administrative Assistant (Victoria)
🏢 Pharma People
📍 Victoria