Job Description

Keep care moving. Power the technology behind it.

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Join Regis and build your IT career while helping our teams stay connected, supported and focused on delivering exceptional care.

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About the Role

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Regis Aged Care is seeking a customer-focused IT Service Desk Analyst to join our National IT team.

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This is an excellent opportunity for someone with a solid foundation in IT support who wants to further develop their technical skills in a complex, multi-site environment. Working closely with experienced IT professionals, you'll gain exposure to a broad range of technologies while playing an significant role in supporting our homes, support offices and frontline teams across Australia.

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You'll be responsible for providing first and second-level support across hardware, software, user access, Microsoft 365 and connectivity issues, while developing your knowledge and capabilities within a supportive team environment.

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What You'll Be Doing

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- Provide first and second-level IT support and resolve incidents and service requests in a timely manner.
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- Set up, manage and maintain user accounts across Active Directory, Entra ID and Microsoft 365.
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- Troubleshoot hardware, software, printer, device and connectivity issues.
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- Support onboarding, offboarding and user access management activities.
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- Assist with endpoint management, device deployment and asset management.
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- Escalate complex issues to specialist IT teams while maintaining ownership and communication with users.
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- Maintain accurate records and documentation within the service management platform.
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- Contribute to knowledge sharing and continuous improvement initiatives within the Service Desk team.
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- Deliver professional, friendly and responsive customer service to stakeholders across the business.
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About You

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We're looking for someone who enjoys helping people, is naturally curious, and wants to continue developing their IT support career.

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You will bring:

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- Experience working in a Service Desk, Help Desk, Desktop Support or IT Support workplace.
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- A genuine customer-first mindset and strong communication skills.
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- Experience supporting Microsoft 365, Windows environments and user access management.
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- Exposure to Active Directory, Entra ID, networking or endpoint management technologies.
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- Strong troubleshooting and problem-solving abilities.
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- The ability to prioritise competing tasks in a busy support environment.
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- A willingness to learn, take ownership and grow your technical capability over time.
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- IT qualifications, certifications (such as ITIL, Microsoft or Azure certifications), or relevant tertiary studies will be highly regarded.
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Requirements

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Applicants must have unrestricted working rights in Australia.

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Why Join Regis?

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- Develop your skills in a large national organisation.
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- Work alongside experienced IT professionals who will support your growth and development.
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- Gain exposure to a broad Microsoft-based technology environment.
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- Join a collaborative and supportive team culture.
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- Make a genuine difference by supporting the people who care for our residents every day.
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📌 IT Service Desk Analyst (Victoria)
🏢 Regis
📍 Victoria