YNA, in partnership with Alpha Support at Home (ASAH), delivers high-quality aged care and community-based services across Australia. Together, we support older Australians to live independently, safely, and with dignity through person-centred, compliant, and outcomes-focused care.

About the Role

As aCare Partner – Support at Home , you will be responsible for care management and service coordination activities for older people receiving services under theSupport at Home (SAH) program.

Each participant is allocated a dedicated Care Partner who works collaboratively with them to plan, manage, and coordinate services aligned to their aged care assessments, funding, and individual goals. Where appropriate, and with participant consent, you will involve informal carers, supporters, and family members in the care planning process. Participants with complex needs may have their care overseen in collaboration with a clinical care partner.

This role also contributes tointake processes, home visits, and timely onboarding of recent SAH clients across your allocated region on a part-time basis (0.5) .

Key Responsibilities

Care Management & Service Coordination

Deliver person-centred care planning aligned to participant goals, preferences, and assessed needs

Support participants to understand their approved services and funding, enabling informed decision-making

Ensure care plans promote reablement, independence, wellbeing, and dignity of risk

Monitor, review, and adjust services and budgets in response to changing participant needs

Maintain regular participant contact, includinga minimum of one care management activity per participant per month

Conduct home visits for care planning and review purposes as required





Refer participants to My Aged Care for reassessments and support plan reviews when appropriate

Ensure all care management activities align withStandard 3 of the Aged Care Quality Standards

Intake & Service Coordination

Coordinate intake and onboarding of new SAH clients in a timely manner

Monitor the Support at Home waitlist and manage admissions efficiently

Liaise with multiple service providers to ensure timely, high-quality service delivery

Generate purchase orders for approved supports and services

Coordinate and manage participant budgets within approved funding levels

Identify and elevate financial risks, discrepancies, or non-payment issues in collaboration with finance teams

Work closely with internal Program Support, Finance, and Administration teams to resolve participant enquiries

About You

Experience working in health, aged care, or community-based settings

Experience working with care plans, client funding and participant goals essential

Certificate IV in a health or community-related field (or equivalent experience)

Strong understanding of person-centred care and aged care funding models

Excellent communication, coordination, and stakeholder engagement skills

Ability to manage competing priorities while maintaining compliance and quality outcomes

Why Join YNA & ASAH

Competitive remuneration

Supportive, values-driven organisations committed to quality aged care

Training and ongoing support provided for the right applicant

Access to an Employee Assistance Program (EAP)

Inclusive and diverse workplace culture

Opportunity to make a meaningful difference in the lives of older Australians

YNA is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander peoples.

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📌 Care Partner - Support at Home (Melbourne)
🏢 Your Nursing Agency
📍 Melbourne