This permanent role offers a competitive salary package and the opportunity to contribute to a customer-focused team.

Our client has been operating for 30 years across Australia and Current Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.

Description

- Respond promptly and professionally to customer inquiries via phone and email.
- Process orders accurately and efficiently to meet customer expectations.
- Coordinate with internal teams to ensure timely delivery of products and services.
- Maintain up-to-date records of customer interactions and transactions.
- Handle customer complaints and provide appropriate solutions or alternatives.
- Assist in preparing reports and documentation as required.
- Identify opportunities to improve customer satisfaction and share feedback with the team.
- Support the team with general administrative tasks as needed.

Profile





A successful Customer Service Officer should have:

- Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Dynamics, Salesforce
- Exposure to Jet reports would be an advantage.
- A curious mindset and the ability to work through complex systems.
- Excellent organisational skills with a high level of attention to detail.
- The ability to work effectively in a team environment.
- A proactive approach to problem-solving and a customer-centric mindset.

Job Offer

- Base salary plus superannuation.
- Permanent full-time position in Epping.
- Opportunities to contribute to a growing team within the industrial and manufacturing industry.

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📌 Customer Service Officer (Melbourne)
🏢 Michael Page
📍 Melbourne