Job Description

Our client is one of the most significant private-sector employers in the country, supporting team members nationally.

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About the opportunity

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This is a rare opportunity to step into a pivotal leadership role within a business genuinely committed to Human-Centric Care, moving beyond compliance to deliver purpose-led outcomes that place people at the heart of their recovery journey.

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Reporting directly to senior leadership within the Workers Compensation function, you will lead and support a team responsible for driving consistent, high-quality claims outcomes across a complex self-insurance portfolio, while working closely with a third-party administrator.

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About you

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You are a subject-matter expert in VIC Workers Compensation with proven leadership experience gained within a self-insured organisation. You bring strong interpretation and application of workers' compensation legislation and regulations, and you're ready to hit the ground running in a fast-paced remediation and stabilisation program.

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Responsibilities and Duties

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- Lead, coach, and support a team of Case Managers to ensure accurate, timely, and compliant claims decisions
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- Provide expert technical guidance on complex and challenging claims
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- Promote consistency and quality in claims decision-making through regular case reviews and team oversight
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- Monitor and drive delivery of remediation plans to improve claims management compliance
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- Maintain comprehensive, accurate documentation to support decision-making and audit readiness
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- Champion a customer-focused culture across the team, ensuring injured workers and employers are treated with empathy, respect,



and transparency
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- Oversee resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes
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- Ensure strict team-wide compliance with workers' compensation legislation, self-insurance requirements, and organisational policy
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- Maintain up-to-date knowledge of relevant legislative and regulatory changes and cascade this to the team
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- Identify potential risks within claims and lead mitigation strategies
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- Support audits and quality assurance reviews of processes and systems of work
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- Foster a positive, supportive team culture built on open communication, shared learning, and collective accountability
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- Develop and deliver training and coaching to ensure the team is well-versed in current legislation and best practice across claims management, customer service, and compliance
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Required Skills and Experience

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- Essential:Previous experience working within a self-insured organisation
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- Minimum 5 years' experience in workers' compensation case management, with demonstrated people leadership or team leader experience
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- Solid analytical and problem-solving skills, with the ability to interpret complex information and provide clear, evidence-based guidance
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- Excellent written and verbal communication skills, with the ability to influence and engage across all levels
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- Strong leadership, coaching, and mentoring capability
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- Sound IT literacy across Microsoft and Google ecosystems, with exposure to multiple claims systems and reporting platforms
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- Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks.
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📌 Workers Compensation Team Leader (Victoria)
🏢 Zenergy Group
📍 Victoria