Job Description

We're a cafe and luncheonette in the heart of Brunswick, genuinely embedded in our community, with joy as our north star. Our service is genuine, warm and elevated with a core focus on guest experience. We're looking for a Shift Supervisor with real presence to enthusiastically lead the floor.

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The Role

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- You'll be trusted with real autonomy and a direct line to ownership.
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- The Shift Supervisor sets the tempo of service, holds the standard when it matters most, and shapes how every guest feels the moment they walk through the door.
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- It's a role for someone who leads with instinct as much as experience, someone who can read a room, lift its energy, and make even the busiest Saturday service feel effortless.
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You'll bring the floor to life by:

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- Leading shifts from open to close, setting the pace, the polish, and the energy the room runs on
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- Delivering pre-service briefings that leave the team sharp, confident, and ready
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- Championing our service standards and checklists, and speaking up when something could work better
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- Turning guest hiccups into moments of genuine care, resolved with warmth and good judgment
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- Keeping the floor moving smoothly under pressure through calm, decisive leadership and table management
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- Elevating every detail of presentation, from lighting and music to the gleam on a glass
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- Bringing new team members up to speed with real mentorship, not just a checklist
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- Working hand in glove with the kitchen so every handover feels seamless
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- Opening and closing the venue with precision, including cash-up and reconciliation
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- Keeping the owners in the loop with sharp, honest shift reporting
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- Rostering, scheduling, and managing bookings with confidence across our hospitality systems




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Must Have

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- A genuine feel for coffee, confident on the machine and fluent in what makes a great cup
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- Three to five years of hospitality experience in a venue of similar calibre
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- A real love of food and produce, the kind that shows in how you talk about a menu
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- Leadership and professionalism that guests and teammates alike can feel
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- Fluency with hospitality technology, including Deputy, Square, Tanda, and OpenTable
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- A "see a problem, fix a problem" instinct: someone who lifts efficiency, raises the service standard, and champions our SOPs without needing to be asked
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Nice to Have

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- Contemporary wine knowledge, and/or a WSET qualification
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You'll Fit Right In If You're

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- Guest Centric: every call you make on the floor starts with what the guest actually needs
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- Bright: you bring real energy into a briefing, a greeting, a recovery, and the room feels it
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- Driven by Joy: hospitality is a pleasure to give, never a performance to get through
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- A true Team player: you look after your people the way you look after your guests
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- Someone with Pride: you hold the standard even when no one's watching
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- Focused on Welcome: every guest should feel like a regular, and every regular remembered
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What We Offer

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- Genuine autonomy and a direct line to ownership: your instincts shape how the floor runs
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- A close-knit, qualified team who take hospitality seriously and each other even more so
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- Pay in line with the Hospitality Industry (General) Award plus casual loading, commensurate with experience
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- Staff meals and a generous team discount
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- An invitation to initiate ideas and collaborate with the owners as we shape the next chapter of a venue on the rise
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📌 Shift Supervisor (Victoria)
🏢 Beautiful Jim Key
📍 Victoria