Patient Co-ordinator/Medical Secretary/PA

Specialist Plastic and Reconstructive Cosmetic Surgery

Inner East – Richmond with on-site parking

Permanent full-time

Calling all experienced PA’s and Medical Secretaries within Melbourne’s inner east

An exciting opportunity has become available for an experiencedPatient Co-ordinator / PA / Medical Secretaryto join a well-established private practice specialising inPlastic and Reconstructive Cosmetic Surgery.

We are seeking a compassionate, highly organised and experienced medical professional to become thefirst point of contact for current patients, guiding them through their initial enquiries and supporting them throughout their surgical journey. This is a permanent, full-time position, 5 days per week.

You will work closely with theClinical Co-ordinator and Senior Medical Administrator, as well as the Specialist Plastic and Reconstructive Surgeon, to ensure every patient receives exceptional care, communication and support from their first enquiry through to their treatment and beyond.

About the Role:

This is a varied and rewarding position within a small, dynamic and supportive team. No two days will be the same, with your responsibilities spanning patient co-ordination, medical administration, accounts, theatre bookings and assisting the surgeon with a variety of administrative duties. Working for one surgeon within a group practice.

As thefirst point of contact for new patients, you will play an integral role in creating a warm, professional and reassuring experience.

Your responsibilities will include:

Being the first point of contact for new and existing patients

Meeting and greeting patients and providing a warm,



welcoming experience

Managing telephone calls, directed from the front-of-house reception team

Dealing with patient enquiries and correspondence

Responding to new patient enquiries and assisting patients with the next steps in their surgical journey

Booking and confirming patient consultations and procedures

Working closely with the Clinical Co-ordinator and providing administrative back up and support to the Senior Medical Administrator

Accepting and receipting payments

Communicating with Medicare and private health insurance companies

Coordinating theatre bookings and associated billing, anaesthetist bookings, asneeded

Assist Senior Administrator to liaise with hospitals, theatres, pathology and private health funds

Assisting the Specialist Surgeon with a variety of administrative and clinical support duties

Maintaining accurate patient records and ensuring a high level of confidentiality

Providing ongoing administrative and emotional support to patients throughout their surgical journey

About You:

We are looking for someoneexperienced, compassionate, polished and genuinely passionate about providing exceptional patient care.

You will ideally have:

Previous experience as aMedical Secretary, Medical PA or Patient Co-ordinator





Experience within private medical practice, ideally in a surgical specialty

Experience working withGentu

Strong medical administration and secretarial skills

Excellent communication and interpersonal skills

A warm, empathetic and professional manner

Exceptional attention to detail and organisational skills

The ability to prioritise and manage multiple tasks in a fast-paced environment

The ability to work confidently and independently, while also being a collaborative team member

A high level of professionalism, discretion and confidentiality

Professional corporate presentation

The ability to build positive relationships with patients, surgeons, hospitals, health professionals and other stakeholders

Why Join Us?

You will be joining aprofessional, dedicated and like-minded teamwhere patient care is at the heart of everything we do.

We are committed to ensuring that every patient feels informed, supported and cared for throughout their patient journey.

If you are an experienced medical PA or secretary who takes pride in your work, enjoys building genuine relationships with patients and thrives in a close-knit private practice environment,we would love to hear from you.

To be considered for this position,previous experience in medical administration is essential. We welcome applications from experienced Medical Secretaries and PAs, as well as candidates looking to take thenext step in their medical administration careerand have the skills, professionalism and commitment required for the role. When enquiring or applying for this vacancy, please quoteJob ID: 2264 .

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📌 Patient Co-ordinator (Melbourne)
🏢 Doctors Secretarial Agency
📍 Melbourne