Help Desk Coordinator - Facility Management (Fixed Term)

Keep Jobs Moving. Keep Clients Connected.

Looking for your next opportunity in Facilities Management, customer service or administration?

Modus Projects is looking for a Helpdesk Coordinator to join our Melbourne CBD team on a fixed-term contract through to December 2026 with potential for extension and perm roles .

Based on Collins Street , this role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering great customer service.

You’ll be the key connection between clients, trades and our Service Coordinators , helping ensure jobs are allocated, followed up and completed on time.

What You'll Be Doing

- Answer inbound client enquiries via phone and email
- Log, allocate and dispatch incoming work orders
- Follow up open and aged work orders to keep jobs moving
- Support Service Coordinators with planning, prioritising and scheduling jobs
- Monitor jobs from allocation through to completion
- Ensure client expectations, deadlines and KPIs are met
- Maintain accurate job notes, records and client/contractor documentation
- Ensure trades are aware of site inductions, safety requirements and client-specific protocols
- Provide administrative support and cover for Service Coordinators when required
- Deliver qualified,



timely and helpful customer service across every interaction

What You'll Bring

- 2–3 years' experience in customer service, call centre, helpdesk or administration
- A professional and confident phone manner
- Strong written and verbal communication skills
- Excellent organisation and time management
- Ability to multitask and prioritise in a fast-paced environment
- Strong attention to detail and a proactive approach
- Ability to work independently while being a strong team player
- Intermediate Microsoft Office skills, particularly Word and Excel
- Robust computer literacy and confidence working with databases/CRM systems
- Flexible and adaptable approach to changing priorities

Why Join Modus?

- Work in the heart of Melbourne CBD on Collins Street
- Fixed-term contract through to December 2026
- Monday–Friday roster between 7am–7pm
- Work alongside an experienced and supportive FM team
- Build valuable experience in a growing national facilities management business
- Opportunities to develop your skills and career
- Access to wellbeing initiatives and Employee Assistance Program

Ready to Make an Impact?

If you're organised, customer-focused and enjoy being the person who keeps things moving, this could be your next chance.

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📌 Help Desk Coordinator - Facility Management (Fixed Term) (Melbourne)
🏢 Modus Projects
📍 Melbourne