- Salary commencing at $78,842.83 per annum, plus 12% superannuation, commensurate with skills and experience.
- Library Band 4.

The Opportunity

Moonee Valley Libraries is seeking a passionate and motivated Community Outreach Library Technician to play a key role in delivering high-quality customer service and outreach services across the municipality. Working as part of the Libraries and Learning team, you will engage with community members, partners and stakeholders across a range of outreach locations, including through our Library on the Move service.

This is an exciting opportunity to combine your library expertise, customer service skills and passion for community engagement to help ensure library services are accessible and responsive to the diverse needs of our community.

Key Responsibilities

- Deliver proactive, customer-focused library services and provide assistance with library equipment, technology, online resources, library apps, eBooks and mobile devices.
- Safely operate the Library on the Move van and deliver library services and outreach sessions at locations across the municipality.
- Ensure the Library on the Move van is appropriately equipped to effectively deliver library services and programs, including undertaking regular vehicle inspections and reporting any issues.
- Promote library services within the community and develop positive relationships with community members, partners and stakeholders.
- Assist with the development, delivery and evaluation of outreach programs.
- Work collaboratively with program facilitators and community organisations to support successful outreach activities.
- Provide supervision and training to library staff as required and undertake day-to-day supervisory responsibilities when rostered on as supervisor.
- Respond appropriately to customer enquiries, service issues and challenging situations, escalating matters where required.




- Provide relief at other library locations and contribute to the efficient operation of the library service.

Skills & Experience

The ideal candidate will have a Library Diploma qualification accepted by the Australian Library and Information Association (ALIA), or relevant experience in the provision of outreach and public library services, together with demonstrated customer service experience. Public library experience is highly desirable. You will have demonstrated reference and information skills, including familiarity with electronic resources, mobile devices and online library services, as well as sound computer literacy and the ability to undertake basic technology troubleshooting. You will have excellent interpersonal, verbal and written communication skills, strong organisational and time management skills, and the ability to work independently and collaboratively with a diverse range of people. Experience working with community organisations and program facilitators, together with the ability to safely drive and navigate a large vehicle, will be highly regarded. A current Victorian Driver’s Licence is required.

Our Culture of Inclusion

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility,



understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email **@mvcc.vic.gov.au or call .

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses.

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our team-oriented environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

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📌 Community Outreach Library Technician (Melbourne)
🏢 Moonee Valley City Council
📍 Melbourne