Job Description

An exciting opportunity has become available for an experienced Customer Service Coordinator to join a busy and supportive team, coordinating customer service activities and providing hands-on support for a well-known annual consumer product.

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This role is ideal for an experienced customer service professional who is ready to take on additional responsibility. You will coordinate the day-to-day activities of two Customer Service Officers, while remaining hands-on in delivering an excellent customer experience. The role has a start date of the 28th of September to the 18th of December with the chance of extension. The role is Monday to Friday.

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The Role

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Reporting to the Project Manager, you will be responsible for coordinating the day-to-day customer service function, ensuring enquiries are managed efficiently and customers receive a consistent, professional and responsive service.

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Your responsibilities will include:

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- Coordinating the daily activities of two Customer Service Officers
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- Categorising and allocating CRM enquiries into appropriate queues
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- Coordinating a basic team roster to maximise available phone coverage
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- Providing day-to-day advice, guidance and support to Customer Service Officers
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- Ensuring the team delivers a smooth, transparent and consistent customer experience
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- Managing customer enquiries across multiple channels in a professional and timely manner
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- Processing online and telephone sales transactions accurately and efficiently
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- Monitoring customer feedback,



emerging issues and recurring service themes
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- Maintaining a high standard of accuracy, professionalism and responsiveness across all customer interactions
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About You

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To be successful in this role, you will have:

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- Demonstrated experience delivering high-quality customer service within a fast-paced environment, ideally within a call centre or high-volume service team
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- Previous experience coordinating, overseeing or providing day-to-day guidance to staff or a small team
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- Excellent verbal and written communication skills
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- Solid administration, organisational and time-management skills
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- A customer-focused approach with the ability to resolve enquiries professionally and efficiently
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- A positive and team-oriented approach to team coordination
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Experience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded. Previous exposure to the HEAT customer service model would also be advantageous.

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The Opportunity

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This is a great opportunity for an experienced customer service professional looking to combine hands-on customer service with team coordination responsibilities.

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You will play an important role in supporting a small customer service team, ensuring enquiries are managed effectively, phone coverage is maintained and customers receive a consistently high standard of service.

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If you are an organised and proactive customer service professional with experience supporting or coordinating others, we would love to hear from you.

📌 Customer Service Coordinator (Victoria)
🏢 KLC Recruitment
📍 Victoria