Customer Service/Administrative Assistant

Position: Customer Service & Office Administrator

Company: Global Self-Tanning Organisation

Type: Full-Time

Are you a proactive, organised, and detail-driven administrator ready to thrive in a dynamic and growing beauty brand? Our client is looking for a motivated Customer Service/Office Administrator to join their passionate team based in Tullamarine , supporting daily operations and helping them glow even brighter!

Our client is a leading colour technology company for skin, revolutionising the modern tan, they use the highest quality ingredients and the latest innovations to provide the most natural-looking colour. With more than 20 years of experience, our client is the global industry leader of spray tanning, wellness & self-tanning.

In this dual-focused role, you will be the friendly voice of the brand for customers and the engine keeping the head office running seamlessly behind the scenes.

Key Responsibilities

Handle inbound customer enquiries via email, live chat, and social media with warmth, efficiency, and professionalism.

Troubleshoot shipping, product, and order queries, turning everyday customer touchpoints into brand-loyalty wins.

Managing day-to-day administrative tasks to support the broader team

Assisting with order processing, invoicing, and supplier coordination

Handling incoming enquiries and providing top-tier customer support

Supporting inventory management and stock tracking

Coordinating internal meetings, documentation, and schedules

Contributing to the smooth running of our fast-paced office environment

Process returns, exchanges, and warranty claims accurately through our e-commerce platforms.





Liaise with our warehouse and logistics teams to track shipments and resolve fulfillment issues quickly.

Manage day-to-day office operations, including greeting visitors, answering general switchboard calls, and sorting mail.

Maintain office and kitchen supplies, equipment maintenance schedules, and overall presentation of our Tullamarine headquarters.

Assist the finance and operations teams with basic data entry, invoice processing, and inventory record-keeping.

Coordinate team meetings, company events, and travel arrangements as needed.

About You

1-3 years in a administrative/customer service, retail management, or corporate administration role (beauty, fashion, or e-commerce background is a massive plus!).

Exceptional written and verbal communication skills with a positive, can-do attitude.

Proficient in Microsoft Office/Google Workspace and comfortable learning new e-commerce and helpdesk platforms.

Highly structured with a sharp eye for detail and the ability to juggle competing priorities in a fast-paced environment.

Based in or around Melbourne's northern/western suburbs with reliable transport to Tullamarine.

What's on Offer

A team-oriented, energetic, and supportive work culture within a truly global brand.

Modern Tullamarine office facilities with easy parking and great amenities.

Opportunities for career growth as our global footprint continues to expand.

Ready to bring your organizational flair and upbeat energy to a booming global brand, where your admin skills make a real impact, and you're passionate about being part of a fast growing organisation, we want to hear from you.

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📌 Customer Service/Administrative Assistant (Melbourne)
🏢 Pharma People
📍 Melbourne