Job Description

Customer Service Administration Assistant

n

Workforce Extensions Footscray, our valued client is seeking a professional and quality focused Customer Service Administration Assistant to join their growing team in Braeside.

n

The Opportunity:
n This exciting opportunity will start on dayshift working in the Braeside area, Monday - Friday 7.30am - 3.30pm, for a highly motivated Customer Service Administration Assistant to become part of the team. The casual pay rate will be $37.50ph + Pen+ Super, Temp to permanent opportunity for the right candidate

n

Key Responsibilities:

n

n
- Coordinate the daily activities of the warehouse team to optimise productivity and meet deadlines
n
- Oversee the receipt, storage, and distribution of goods, monitoring inventory levels and initiating replenishments as needed
n
- Ensure all warehouse operations adhere to relevant health, safety, and quality standards
n
- Booking orders, freight and confirming transport with 3PL carriers
n
- Liaise with cross-functional teams to provide updates and address any issues or concerns
n
- Implement and maintain effective systems and processes to enhance warehouse efficiency
n
- Analyse warehouse data to identify opportunities for improvement and make recommendations
n
- Processing of dispatch paperwork for customers
n
- Use WMS to pick and checking goods off picking list (as required)
n

n





Requirements:

n

n
- Proven experience as a Customer Service Administration Assistant or similar role within the manufacturing, transport, or logistics industry
n
- Excellent organisation and time management skills, with the ability to prioritise and multitask effectively.
n
- Customer-Centric Mindset: Experience in phone-based customer service, call centers, or administrative
n
- Tech-Savvy: Strong data entry skills with the ability to navigate multiple systems quickly.
n
- Great Communicator: Explicit, empathetic verbal and written communication skills
n
- Strong people management skills, with the ability to motivate and develop a team
n
- Proficient in the use of warehouse management systems and other relevant software
n
- Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
n
- Thorough understanding of warehouse operations, including receiving, storage, and dispatch procedures
n
- Knowledge of relevant health, safety, and quality regulations and standards
n
- Prior experience in an FMCG environment and/or current forklift license would be highly advantageous but not essential
n

n

Benefits with the Role

n

n
- $37.50 + per hour + Overtime + Super
n
- Immediate start for successful candidates
n

📌 Customer Service Administration Assistant (Victoria)
🏢 Workforce Extensions
📍 Victoria