Office and Operations Administration Support – Immediate Start

Full Time Permanent

About the Role

We are seeking a highly organised and detail-focused Office and Operations Administration Support Coordinator to join our Head Office team based in Melbourne. This position plays a critical role in supporting operational delivery and maintaining robust client relationships through accurate reporting, proactive communication, and seamless coordination between clients and internal teams. This role is ideal for someone who demonstrates initiative, takes ownership of their responsibilities, and understands the importance of precision and professionalism in all aspects of their work.

Key Responsibilities

- Provide daily administrative support to the Operations Management team.
- Manage, check, and respond to emails promptly, ensuring relevant parties are informed.
- Prepare and submit quotes for extra works in liaison with Managers.
- Manage cleaner inductions, changes, and communications on behalf of Managers.
- Compile periodical schedules, client reports, and documentation as required.
- Support in addressing and resolving client issues in a timely and professional manner.
- Manage the Helpdesk process: log, track, and close service orders.
- Follow up on overdue service orders with relevant Managers.
- Maintain efficient communication across teams to ensure timely responses to requests.




- Coordinate daily data entry operations and support data integrity efforts.
- Conduct regular data audits to resolve any inconsistencies.
- Develop and follow consistent data entry procedures to ensure operational efficiency.
- Generate reports and assist in analysing data as needed.

About You

- Exceptional attention to detail, with the ability to identify discrepancies and proactively resolve issues
- Strong initiative and the ability to work independently while managing competing priorities
- A proactive approach to problem-solving and continuous improvement
- Excellent verbal and written communication skills, with a professional and client-focused manner
- The ability to build effective working relationships between stakeholders and operational teams
- Strong time management skills and the ability to meet deadlines in a fast-paced environment
- Intermediate to advanced Microsoft Office and Power BI skills
- Reliability, accountability, and adaptability
- Applicants must take ownership of all areas of the role and consistently maintain a high standard of professionalism and accuracy.

Requirements

- You must have full work rights within Australia.
- A current clear Police Check.
- This is an in-office position. Hybrid working arrangements cannot be accommodated at this time.

BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islanders to apply.

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📌 Office and Operations Administration Support – Immediate Start (Melbourne)
🏢 BIC Consolidated
📍 Melbourne