Job Description

Team Member - Operations, Governance & Support Coordinator

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VFS Global is seeking an organised and detail-focused Operations, Governance & Support Coordinator to join our Australia and New Zealand Account Management Team in Canberra.

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This role will support day-to-day operational coordination, governance activities, documentation control, reporting and stakeholder follow-up across a large international service delivery network.

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The position is well suited to someone with experience in administration, operational coordination, governance, compliance, contract support or program support, particularly within a government, government contractor or regulated environment.

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You will play an important role in keeping operational information accurate, current and audit-ready, while helping teams track actions, resolve issues and maintain strong governance practices.

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About the role

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VFS Global is seeking an organised and detail-focused Operations, Governance & Support Coordinator to join our Australia and Current Zealand Account Management Team in Canberra.

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This role will support day-to-day operational coordination, governance activities, documentation control, reporting and stakeholder follow-up across a large international service delivery network.

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The position is well suited to someone with experience in administration, operational coordination, governance, compliance, contract support or program support, particularly within a government, government contractor or regulated environment.

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You will play an important role in keeping operational information accurate, current and audit-ready, while helping teams track actions, resolve issues and maintain strong governance practices.

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Key responsibilities

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- Maintain operational plans, registers, governance artefacts and controlled documentation.
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- Review documents and datasets for accuracy, completeness and consistency.
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- Coordinate updates when operational, staffing,



facility or process changes occur.
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- Support reporting by consolidating information from multiple stakeholders and sources.
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- Assist with governance, compliance and contract-related deliverables.
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- Track actions, follow up outstanding items and support timely closure.
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- Assist with operational incidents, issue tracking and related communications.
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- Work with internal teams across operations, legal, finance, HR, technology and support functions.
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- Support improvements to administrative workflows, data quality and information management processes.
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What we are looking for

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- Strong administration, coordination or document control experience.
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- Excellent attention to detail and commitment to data accuracy.
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- Strong written communication and document preparation skills.
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- Ability to manage multiple priorities, meet deadlines and follow up actions.
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- Confidence working with Microsoft 365, including Excel, Word, Outlook and Teams.
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- A proactive, organised and collaborative working style.
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- Ability to work with stakeholders across different teams and locations.
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Desirable experience

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- Experience in government, government contracting or another regulated environment.
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- Governance, compliance, contract administration or program support experience.
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- Exposure to SharePoint, Power BI or Microsoft Copilot.
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- Incident coordination, operational support or process improvement experience.
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Why join VFS Global?

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This is an opportunity to build broad experience in operational coordination, governance and service delivery within a global organisation supporting government services.

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- Work in a role with exposure to government contract delivery and operational governance.
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- Support a geographically diverse service delivery network.
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- Develop transferable skills in reporting, stakeholder coordination and documentation management.
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- Contribute to process improvement and modern ways of working using Microsoft 365 tools.
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📌 Team Member - Operations, Governance & Support Coordinator (Canberra)
🏢 VFS Services Australia
📍 Canberra