Pakenham Mazda is Multi Award winning Mazda Master Dealer. This full-time position is based in our Pakenham South, location. We are seeking an experienced Service Advisor to join our team. You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.

What you'll be doing

- Providing professional and courteous customer service to all Mazda vehicle owners
- Accurately assessing vehicle repair and maintenance needs, with the ability to communicate these directly to customers
- Booking and scheduling customer appointments to ensure timely and efficient service delivery
- Liaising with the workshop team to coordinate repairs and ensure customer expectations are met
- Actively resolving customer queries and concerns in a friendly and empathetic manner
- Maintaining detailed records of all service interactions and recommendations
- Promoting Mazda's range of products, services and accessories to customers
- Contributing to the overall success and growth of the Pakenham Mazda service department

What we're looking for

- Minimum 2 years' Service Advisor experience
- Excellent communication and interpersonal skills




- Friendly, confident and skilled manner
- High attention to detail, strong time management and problem-solving skills
- Team player with proactive work ethic
- Competent computer skills including basic Microsoft Office and ability to learn dealership management systems (training provided).
- Previous experience in automotive (is an advantage)
- An interest in vehicles and automotive industry (is an advantage)
- Current valid driver's licence
- A genuine passion for the Mazda brand and delivering exceptional customer experiences

What we offer

- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunity to work in a well-established family-owned dealership

About us

Pakenham Mazda is a leading automotive dealership serving the Pakenham and surrounding communities. With a strong commitment to customer satisfaction, we pride ourselves on providing an exceptional sales and service experience. Join our team and be a part of our success story.

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📌 Service Advisor (Melbourne)
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