Marketing and Customer Support Coordinator

Terralytics (Aust) Pty Ltd – Melbourne VIC

Terralytics Australia is a Melbourne-based land market intelligence platform. We bring more than a decade of structured greenfield land data into one place, tracking lots from release through construction to settlement so developers, builders, planners, financiers and government can make faster, evidence-based decisions.

We were named winner of the Sales & Marketing Start-Up Award at the 2026 Proptech Awards. We're looking for a Marketing and Customer Support Coordinator to join our team.

The Role

This role provides administrative, operational, and client support across the Terralytics business owning marketing activities, customer onboarding/offboarding, CRM and data management, reporting, and support for new product rollouts. It suits a hands-on all-rounder comfortable working across functions in a lean, small-business environment to deliver a great client experience.

Key Responsibilities

Marketing Coordination:

- Maintain marketing plans and track activity performance; coordinate approvals for ad-hoc opportunities
- Prepare and publish marketing materials (copy, imagery, documents) for EDMs, social, and the website
- Maintain the CRM's accuracy — lead/client databases, user access, and data integrity

Customer Support Coordination:

- Triage, respond to, and elevate support requests through to resolution




- Manage customer onboarding/offboarding with the sales team
- Coordinate client meetings, demo bookings, and communications
- Keep subscription and user data current in the CRM; flag inconsistencies and upcoming expirations to Sales
- Reconcile invoices against the CRM; report on customer engagement

General Business Support:

- Coordinate meetings and business initiatives; report on budget/schedule compliance
- Provide general administrative support across the business
- Help prepare sales reports, board packs, and presentations
- Maintain user guides and process documentation
- Support testing, documentation, and rollout of recent product features

Qualifications & Experience

- Experience across marketing, customer support, and sales support.
- Experience using CRM systems, ideally Salesforce.
- Experience with CMS and EDM platforms. Understanding and experience with SEO and social.
- Ability to multitask in a fast-paced, lean operating environment.
- Strong written and verbal communication skills.
- Experience with testing, product rollouts, or basic technical processes.
- Experience preparing documentation, reports, or training materials.
- Tertiary qualifications in Marketing, Business, Commerce or related field (desired).

Why Join Us?

- Help shape a rapidly growing PropTech business.
- Work closely with senior leadership.
- Tools of the trade provided (Laptop, phone, etc)

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📌 Marketing and Customer Support Coordinator (Melbourne)
🏢 Terralytics (Aust
📍 Melbourne