Job Description

n
- Full-Time - Monday to Friday
n
- Hybrid Working following training
n

n

Join Our Team as a Claims Manager

n

Are you ready to embark on an exciting career journey with one of the industry leaders in insurance? We're looking for a Claims Manager to join our dynamic team on a six-month fixed-term, full-time contract, based in one of our offices in Perth, Melbourne, Adelaide, Newcastle, Sydney or Brisbane.

n

Start date of this role is 12 October 2026. The role offers flexible working arrangements with a 50-50 split between office based & work from home. You will be required to work full time in the office for the first 4 weeks while you are in training to ensure you are set up for success.

n

Why Choose Suncorp Group?

n

At Suncorp Group, we're not just about business; we're about making a real difference in people's lives and the communities they call home. Few roles within our organization are as foundational in achieving this mission as our Claims teams. They provide unwavering support and empathy to customers during their most challenging moments, all while working tirelessly to help them regain control of their lives.

n

What you'll do

n

n
- Be the primary point of contact for customers who have experienced loss or damage to their property,



and pro-actively provide progress updates as to claim progression
n
- Provide case management; maintain a portfolio of new and existing home claims
n
- Cost management through liaising with assessors and external vendors
n
- Advise customers of their policy entitlements and explain the claims and repair processes as required
n
- Meeting Key Results metrics, which are in line with overall business objectives
n
- Have quality conversations with our customers to explain the claims process, claim outcomes and offer support throughout the claim life.
n

n

What you'll bring

n

n
- Ability to demonstrate compassion and empathy for the customer.
n
- Strong commitment and a high degree of integrity to help meet and exceed customer expectations.
n
- Excellent verbal communication skills - listen, build rapport, communicate complex issues.
n
- Proficient computer skills including professional email writing and data accuracy.
n
- Time management skills and a strong attention to detail.
n
- Adaptable and responsive to a continuously changing environment.
n
- To be resilient and have an ability to positively manage difficult situations.
n

n

As these roles require the ability to work from home you will need:

n

An ergonomic set

📌 Claims Manager (Victoria)
🏢 Suncorp
📍 Victoria