Job Description

The purpose of the Administration Support – Front Reception is to deliver a professional first point of contact for the College and is responsible for providing administrative services across a broad range of activities to staff, students and parents, ensuring efficient operation of day-to-day activities.

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Skills Required

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- Interpersonal skills and customer service are a priority
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- Good knowledge of Microsoft Office programs and advanced computer skills are required
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- Ability to develop a wide range of skills consistent with the administrative tasks being carried out within the office environment
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- Ability to prioritise work under pressure, problem solve and manage workload
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- Ability to assist with the organisation of bookings and events
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- Must maintain confidentiality
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- Ability to work as part of a team
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- Must be well presented, trustworthy, confident and act in a professional and positive manner
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Key Tasks

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- Administration Support
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- Front reception counter – answering phone, responding to all queries
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- Passtab – including management of sign-in process and quickpins
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- Photocopying, scanning, filing, emailing, laminating and faxing of documents
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- SIMs – including student timetables, GPA reports, absences, activities
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- Maintain keys and key register/FOB
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- Updating of staff training register
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- Ensure that all student enrolment packs and staff induction packs are compiled and up to date
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- Verification of enrolment and centrelink letters
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- Sort outgoing and incoming mail and deliver mail and messages to staff pigeon holes promptly
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- Mail-outs – organising labels and distribution of various correspondence
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- Processing of lunch and student session passes and ID cards
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- Assist with hire of College facilities
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- Assist in office administration duties including cash handling and EFTPOS transactions
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- Setting up and taking of bookings for events
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- Liaise with staff, school councillors, students, parents, service providers and Government Departments
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- Perform other duties as directed by Business Manager and Office Manager
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- All administration duties for the entirety of the Wodonga Network's bus scheduling, including issuing passes, issue resolution and dissemination of information to all relevant parties
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- Coordination of chartered bus services, working with a high level of communication, and interpersonal skills with an ability to interact constructively and collaboratively with all staff, parents, students, external bus providers, and departmental staff
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- Monitoring of daily bus routes including following up to understand exceptions i.e wrong stops, route deviations, delays, travel without pass etc
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- Providing emergency management assistance in the event of road closure/natural disaster
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- Processing new bus enrolments and allocating new students
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- Distribute information to families and client schools about SBP services running in the area
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Key Selection Criteria

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SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

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SC2Demonstrated capacity to work and collaborate with others in a team workplace.

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SC3Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.

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SC4 Possess the technicalknowledge and expertise relevant to the position.

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SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

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SC6 A commitment to professional learning and growthfor both self and others.

📌 Administration Support/Bus Liaison Officer (Wodonga)
🏢 Wodonga Senior Secondary College
📍 Wodonga