Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office‑based customer service team. This role supports day‑to‑day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.
About the Role
- Manage incoming calls, emails and customer enquiries
- Own customer issues and follow them through to resolution
- Coordinate missed collections, service changes, bin deliveries and ad‑hoc requests
- Work closely with operations and drivers to resolve daily service matters
- Maintain accurate customer, service and site information in company systems
- Support contract renewals, pricing updates and agreement documentation
What You'll Bring
- Experience in customer service or service coordination
- Robust communication skills and a calm, solutions‑focused approach
- Ability to juggle priorities and follow tasks through
- High attention to detail and confidence using databases and Microsoft Office
- Comfortable working autonomously and within a team
Highly Regarded
- Experience in waste, transport, logistics or service‑based operations
- Knowledge of waste/logistics systems (e.g., Wastedge)
- Background in contract administration or renewals
If you're proactive, organised and confident coordinating between customers and operations, we'd love to hear from you.