Customer Experience Coordinator – Group Support | BYD & DENZA

Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including BYD and DENZA .

We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.

As our business continues to grow, we are looking for a Customer Experience Coordinator to join our Customer Experience team. This role will support customer experience initiatives across the wider Harmony Auto Group and both BYD and DENZA brands , while being primarily based at our Caroline Springs location .

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

About Us

Harmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including BYD and DENZA .

We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.

As our business continues to grow, we are looking for a Customer Experience Coordinator to join our Customer Experience team. This role will support customer experience initiatives across the wider Harmony Auto Group and both BYD and DENZA brands , while being primarily based at our Caroline Springs location .

This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Key Responsibilities

Customer Service & Support

- Handle customer enquiries via phone, email, and in person, providing accurate and timely assistance





- Resolve customer issues professionally and efficiently while maintaining a positive customer experience

- Assist customers with bookings, service updates, delivery arrangements, and general enquiries

- Maintain a high level of customer satisfaction across all customer touchpoints

- Support customer experience initiatives across Harmony Auto’s BYD and DENZA operations

Administration & Case Management

- Maintain accurate customer records within internal systems

- Track and follow up on customer enquiries and outstanding matters

- Support documentation, filing, and general administrative activities

- Assist with preparing reports and updating customer information where required

- Monitor customer cases and ensure appropriate follow-up and resolution

Dealership & Group Coordination

- Liaise with Sales, Aftersales, Delivery, and Workshop teams to support a smooth customer experience

- Coordinate with different Harmony Auto locations and departments when required

- Support internal communication and coordination between teams

- Assist with customer experience projects and initiatives across the Group

- Assist with ad hoc operational and customer service projects

About You

We are looking for someone who is customer-focused, organised, and confident working with different teams and stakeholders.

You will ideally have:





- A genuine passion for customer service and helping people

- Strong verbal and written communication skills

- A friendly, professional, and confident approach when interacting with customers

- Strong interpersonal and stakeholder management skills

- Excellent organisational and time management skills

- Strong attention to detail

- Ability to multitask and prioritise effectively in a busy environment

- A proactive approach to following up and resolving customer matters

- Positive attitude and willingness to learn

- Comfortable using Microsoft Office and business systems

Requirements

- Previous customer service, reception, administration, or similar experience preferred

- Strong communication and interpersonal skills

- Valid Australian Driver's Licence (mandatory)

- Ability to travel across Harmony Auto locations when required

- Eligibility to work in Australia

Why Join Us?

- Work in the rapidly growing EV industry with leading global automotive brands

- Opportunity to support the wider Harmony Auto Group across BYD and DENZA

- Gain exposure to customer experience, sales, aftersales, delivery, and dealership operations

- Supportive, multicultural, and collaborative team culture

- Career growth opportunities across customer service, operations, administration, and dealership management

- Training and development provided

- Dynamic workplace with opportunities to work across different teams and locations

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📌 Customer Experience Coordinator – Group Support | BYD & DENZA (Melbourne)
🏢 Harmony Auto
📍 Melbourne