About the company:

Situated in North Lakes , this leading company in Consumer Electronics and Home Appliances is a global frontrunner in consumer products. With a culture that values staff and is dedicated to top performance, they're offering an exceptional opportunity for a Service Coordinator to join their international organisation.

About the role:

In this inbound customer service role, you will be responsible for delivering high-level, personalised assistance to help customers resolve issues with their products or services. This service-oriented position involves building rapport with customers and providing award-winning support.

Duties:

- Deliver an exceptional experience by engaging with customers to identify their needs
- Offer solutions that best meet customer needs, including troubleshooting basic technical issues
- Build strong relationships and confidently guide customers through technical problems




- Aim for first-call resolution of customer concerns via email and phone
- Keep up-to-date knowledge of all products and services to provide the best possible assistance
- Accurately update information in the CRM system
- Ensure all assigned jobs are acknowledged within 24 hours

Skills and Experience:

- Self-motivated, confident and a clear communicator
- Previous experience in a customer service role
- Previous exp in SAP would be desirable
- Problem solver, versatile, able to adapt to new ways of working
- Intermediate computer skills
- Great organisational skills

The Perks:

- Competitive remuneration
- A range of attractive company discounts
- Supported learning and career development

Additional information

- North Lakes location
- Immediate start
- $65K + super

#J-18808-Ljbffr

📌 Customer Service / Service Coordinator (North Lakes)
🏢 IAS RECRUITMENT
📍 North Lakes