Job Description

Ferntree Gully Hyundai & Kia | Full-Time | Monday–Friday

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Join a high-performing dealership representing two of Australia's leading automotive brands.

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Are you an experienced Automotive Service Advisor looking for your next opportunity?

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Ferntree Gully Hyundai & Kia is seeking a customer-focused, driven and qualified Service Advisor to join our growing team.

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This is an opportunity to work in a supportive, high-performing dealership, where your customer service skills, automotive knowledge and ability to build relationships will be genuinely valued.

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If you enjoy a busy workshop environment, love dealing with customers and take pride in delivering an exceptional experience from check-in to vehicle collection, we want to hear from you!

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Why Join Ferntree Gully Hyundai & Kia?

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- Attractive salary + industry-leading commission structure
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- Work with the Hyundai & Kia brands
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- Employee discounts on vehicles, finance, servicing and insurance
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- Supportive and experienced management team
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- Ongoing training and professional development
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- Access to Employee Assistance Program
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- Be part of a team committed to delivering an outstanding customer experience
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What You'll Be Doing

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As a Service Advisor, you will play a key role in creating a seamless experience for our customers.

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Your responsibilities will include:

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- Being the first point of contact for our valued service customers
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- Building strong, lasting customer relationships
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- Managing customer service bookings and appointments
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- Conducting vehicle check-ins and accurately identifying customer requirements
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- Providing clear and professional communication throughout the repair process
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- Keeping customers updated on vehicle progress, repairs and additional work
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- Preparing job cards, repair orders and invoices
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- Liaising closely with technicians,



workshop controllers and management
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- Identifying and communicating additional service and repair opportunities
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- Ensuring vehicles are ready for collection and customers understand the work completed
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- Achieving customer satisfaction, retention and performance targets
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- Contributing to a positive and productive dealership environment
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What We're Looking For

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We're looking for someone who is professional, energetic and genuinely enjoys helping customers.

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You will ideally have:

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- 1–2+ years' experience as an Automotive Service Advisor
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- Strong automotive industry knowledge
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- Exceptional communication and relationship-building skills
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- Excellent organisation and attention to detail
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- The ability to confidently explain repairs and recommendations to customers
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- A strong understanding of customer service and retention
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- The ability to work effectively in a fast-paced workshop environment
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- A positive, proactive and team-focused attitude
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- Full unrestricted driver's licence
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- Experience with ERA Power DMS is advantageous
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- Previous Hyundai and/or Kia experience is highly regarded
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- Most importantly, you'll have a genuine commitment to providing an experience that makes customers want to come back to us again and again.
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Ferntree Gully Hyundai & Kia is part of the Autopact Group, one of Australia's leading automotive dealership networks, representing 39 brands across 35 dealerships.

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Our philosophy is simple:

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"For everyone to Drive Away Happy – every time."

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We believe our people are the key to delivering that promise.

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You'll be joining an organisation that values teamwork, development, performance and career progression, with opportunities to build your career across the broader Autopact network.

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If you're an experienced Service Advisor who wants to join a professional, supportive and high-performing dealership, we'd love to hear from you.

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