Job Description

We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused Customer Service & Administration Assistant to join our team based in Hallam.

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This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

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We are an established and growing Australian business operating across wholesale distribution and manufacturing. We are looking for a reliable, organised and customer-focused Customer Service & Administration Assistant to join our team based in Hallam.

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This is a hands-on role suited to someone who enjoys dealing with customers, keeping things organised and making sure orders and day-to-day administration are handled efficiently.

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The Role

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Working closely with our sales, warehouse and administration teams, your responsibilities will include:

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- Answering incoming customer calls and emails
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- Processing customer orders accurately and promptly
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- Responding to product, pricing, stock and delivery enquiries
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- Following up customer orders and ensuring issues are resolved
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- Supporting sales representatives with customer and order enquiries
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- Maintaining customer records and account information
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- Following up customers regarding outstanding accounts when required
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- Assisting with invoicing, credits and general accounts administration
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- Liaising with the warehouse regarding stock availability,



picking and dispatch
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- Assisting with purchasing, inventory and supplier administration
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- General office administration, filing and data entry
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- Helping ensure customer enquiries and administrative tasks are followed through to completion
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About You

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We are looking for someone who is:

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- Friendly, professional and confident communicating with customers
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- Highly organised with good attention to detail
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- Comfortable working in a busy small-business environment
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- Able to take ownership of tasks and follow them through
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- Confident using computers, email and business software
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- Able to prioritise multiple tasks without losing focus on customers
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- Reliable, proactive and willing to help across different areas when required
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Experience in customer service, administration, order processing, wholesale, distribution, manufacturing or accounts administration would be highly regarded.

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Experience with systems such as MYOB, Xero, inventory or order management software would also be an advantage, but training can be provided.

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What We Offer

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This is an prospect to join a growing business where you can become an important part of the day-to-day operation.

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For the right person, there is an opportunity to develop the position over time and take on greater responsibility across customer service, administration and internal sales support.

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If you are organised, enjoy working with customers and like being part of a practical, fast-moving team, we would like to hear from you.

📌 Customer Service & Administration Assistant Part time (Victoria)
🏢 BSONS Group
📍 Victoria