NRMA is seeking a Training & Knowledge Lead to join the Roadside Contact Centre & Distribution team in Sydney Olympic Park. You will lead a high-performing group of Trainers, Knowledge Specialists and QA professionals, driving capability, modern learning frameworks and onboarding excellence.
You will collaborate with stakeholders to identify gaps, design learning solutions and champion AI-enabled improvements across frontline operations, with a hybrid mode typical two days in the office.
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📌 Learning & Capability Lead: Frontline AI & Training (New South Wales)
🏢 The NRMA
📍 New South Wales
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