Job Description

This is a hands-on Customer Service position where no two days are quite the same, working in a busy B2B environment as part of a supportive Customer Service team managing customer enquiries, processing orders and returns, resolving issues and working closely with Sales, Warehouse, Inventory and Accounts teams.

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Key responsibilities

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- Managing a high volume of customer enquiries via phone and email
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- Processing and amending customer orders accurately
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- Checking stock availability and providing backorder and ETA updates
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- Tracking deliveries and assisting with freight and courier enquiries
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- Processing returns and replacement orders
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- Resolving customer issues and complaints professionally
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- Providing product, pricing and online ordering support
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- Liaising with Warehouse, Sales, Inventory, Accounts and other internal teams
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- Providing general Customer Service and administrative support as required
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About you

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- Microsoft Dynamics 365 Business Central experience - essential
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- Previous Customer Service experience, ideally within wholesale, distribution or a similar environment
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- Experience processing customer orders within an ERP system
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- Strong phone and email communication skills
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- Excellent attention to detail and data-entry accuracy
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- The ability to multitask and manage competing priorities
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- Confidence resolving customer enquiries and problems
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- A positive, proactive and team-focused approach
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- Experience within the uniform, apparel, wholesale or distribution industry would be highly regarded
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About us

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We're an established wholesale uniform and apparel business, supplying a national network of distributor customers across Australia. You'll be joining an established business and a cooperative team where Customer Service plays an important role in supporting our customers and works closely with multiple areas of the organisation.

📌 Customer Service (Victoria)
🏢 Fashion Biz
📍 Victoria