Job Description

Are you an experienced Case Manager or Care Coordinator with a passion for helping older people live independently at home?

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Our amazing client is seeking a compassionate and proactive Care Partner to join their growing team. This is an exciting opportunity to play a pivotal role in the delivery of Australia's new Support at Home Program, working closely with clients to achieve meaningful outcomes through person-centred care planning, coordination, and ongoing support.

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About the Role

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As a Care Partner, you will act as the primary relationship manager and designated care manager for a portfolio of older Australians receiving Support at Home services.

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You will partner with clients, families, support networks, allied health professionals, and service providers to develop and manage tailored care plans that promote independence, wellness, reablement, and quality of life.

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This role is ideal for someone who enjoys building strong client relationships while managing all aspects of the case management cycle, including:

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- Comprehensive assessments and care planning
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- Care coordination and service delivery oversight
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- Ongoing client reviews and monitoring
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- Budget and package management
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- Risk identification and escalation
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- Stakeholder engagement and case conferencing
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- My Aged Care and Support at Home compliance requirements
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What You'll Be Doing

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Managing a caseload of older clients receiving Support at Home services

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Developing and reviewing personalised care plans aligned with client goals and needs

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Coordinating services across care workers, nursing, allied health, and external providers

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Conducting ongoing case management activities and regular client reviews

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Monitoring client outcomes, risks, service quality, and changing care requirements

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Supporting clients through reablement, restorative care and end-of-life care pathways

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Managing individual budgets and ensuring appropriate package utilisation

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Assisting clients to navigate My Aged Care processes, reassessments, and support plan reviews

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Building trusted relationships with clients, families, carers, and stakeholders

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Maintaining accurate documentation and ensuring compliance with Aged Care Quality Standards

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About You

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To be successful, you will bring:

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- Demonstrated experience in Case Management, Care Coordination, Care Partner, Support Coordinator, Care Advisor, or similar roles
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- Previous experience within Aged Care, Home Care Packages, Community Care, Disability Services or Health Services
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- Strong understanding of the Support at Home Program, Home Care Package environment, or community aged care services
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- Experience managing client care plans, reviews,



service coordination, and stakeholder engagement
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- Sound financial literacy, including budget monitoring and package management
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- Excellent communication, relationship-building and problem-solving skills
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- Strong technology skills and experience using CRM or care management systems
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- Relevant qualification in: Community Services, Aged Care, Case Management, Nursing,Allied Health, or equivalent
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Highly Regarded

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Experience with Support at Home transition activities

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Familiarity with My Aged Care systems and processes

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Experience supporting clients with dementia, chronic health conditions, or palliative care needs

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Knowledge of reablement, restorative care and wellness approaches

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What We Offer

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Opportunity to be part of an organisation focused on exceptional client outcomes

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Meaningful work that positively impacts the lives of older Australians

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Supportive and collaborative team environment

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Professional development and career growth opportunities

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A values-driven culture built on Trust, Respect, Commitment, Loyalty and Collaboration

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Requirements

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Current Police Check or NDIS Worker Screening Check

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Current Driver's Licence and reliable vehicle

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Current First Aid and CPR Certificate (or willingness to obtain)

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Evidence of required vaccinations

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If you're an experienced aged care case manager looking to be at the forefront of the current Support at Home Program, we'd love to hear from you.

📌 Care Partner (Victoria)
🏢 Mcarthur
📍 Victoria