Job Description

As a Rostering Support Officer with After Hours On Call Australia, your focus will be ensuring the timely delivery of sustainable, person-centred supports to our partner organisations.

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Working during the critical early-morning period, you will respond to inbound calls, manage roster changes, assist with unplanned absences and workforce gaps, and ensure clients and stakeholders are kept informed.

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This role requires someone who can remain calm under pressure, think practically, make confident decisions and find solutions when circumstances change at short notice.

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Key responsibilities

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Maintain and update employee rosters, ensuring changes are communicated effectively to clients, employees and relevant stakeholders.

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Update rostering systems to reflect approved changes, short-notice leave, employee availability and shift allocations.

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Monitor staffing levels and identify roster gaps or potential workforce shortages.

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Allocate shifts to appropriately skilled, qualified and available employees.

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Source replacement staff for planned and unplanned absences.

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Liaise with employees regarding shift availability, roster changes and shift confirmations.

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Respond promptly and professionally to roster-related enquiries from employees, clients and stakeholders.

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Maintain accurate and up-to-date on-call logs, including actions taken and outcomes.

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Prepare and maintain and send morning call-log reports as required.

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Ensure rostering decisions are consistent with the SCHADS awards, enterprise agreements, legislation and organisational policies.

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Work collaboratively and creatively to resolve staffing issues while maintaining continuity and quality of support.

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About you

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We are looking for someone who is organised, confident and solutions-focused, with the ability to manage competing priorities in a fast-moving environment.

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You will ideally have:

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Previous experience in rostering,



workforce coordination, disability services, community services or a similar role.

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Knowledge of NDIS requirements relating to the delivery of supports, participant safety and risk.

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A strong understanding of the SCHADS Award and the ability to interpret relevant award provisions.

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Robust rostering and workforce coordination skills, including the ability to think outside the box when resolving staffing gaps.

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Well-developed interpersonal and communication skills.

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Confidence communicating with employees, clients and organisational stakeholders.

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Strong attention to detail and accurate record-keeping skills.

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Confidence using rostering systems and other workplace technology.

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The ability to remain calm and make sound decisions under pressure.

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A proactive approach to problem-solving and the confidence to implement practical solutions.

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A commitment to positive outcomes for clients, employees and partner organisations.

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Required checks

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The successful applicant will be required to hold, or be eligible to obtain, relevant screening and compliance checks, including:

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NDIS Worker Screening Check

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Working with Children Check

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National Police Check

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Any additional state-based checks required for the role

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Hours: 5:00 am – 9:00 am, Monday to Friday. We need someone available across all 5 days.

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Unlock job insights

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Hirer responsiveness Salary match Number of applicants

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- Do you have a current NDIS Worker Screening Check?
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- Do you have a current Police Check (National Police Certificate) for employment?
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- Do you have a current Working With Children (WWC) Check?
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- How many years' experience do you have as a Rosterer?
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- How many years experience in Disability Services do you have?
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- How many years of experience do you have in the Aged Care Industry?
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📌 After Hours Support Officer (Queensland)
🏢 After Hours On Call Australia
📍 Queensland