Job Description

Pre-Site Building Administrator Coordinator

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Mimosa Homes is an award winning premier building company committed to producing quality homes tailored to the needs of our customers servicing Melbourne's West, North, South East and Geelong regions.

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We offer beautiful and affordable quality homes and a stress-free building experience to our clients whether they be first home buyers, property investors or families. Our team understands that a new home is a big investment and we aim to appease our clients by making the experience enjoyable and rewarding. We pride ourselves on delivering honest, reliable and trustworthy service throughout the building process.

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Further details are on our website https://www.mimosahomes.com.au/

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About the role:

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We are currently seeking a full timeCustomer Service Officer (CSO)to join our Pre-Site Customer Service Team!

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In this role, you will be responsible for efficiently coordinating and managing the administrative processes for Mimosa Homes customers from the point a job is sales approved and allocated to a CSO through to the handover of the home to our On-Site Construction team. You will play a key role in ensuring a seamless and positive customer experience throughout the pre-site journey.

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Some of the key responsibilities include:

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- Provide communication with clients through all means necessary to keep them informed throughout the pre-site administration process
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- Create and prepare client HIA Building contracts
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- Apply for necessary Permit Applications, including but not limited to: Developer Approvals, Report and Consents, Build Over Easements, Building Permits, PICs, Asset Protections Permits
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- Conduct contract signing appointments
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- Liaise with all internal stake holders through-out the Operational teams to ensure efficient transfer to construction team.
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- Meet targets and Key Performance Indicators (KPI's) as set out by the Operations Manager
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To be considered, you should possess:

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- Previous experience in a similar role is required
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- Experience in the Construction industry is required
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- Exposure to OSC software is advantageous
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- The ability to work autonomously and as part of a team
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- Professional presentation skills
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- Proficient in Microsoft office
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- Excellent written and verbal communication skills and ability to engage in verbal interaction with clients
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- Strong work ethic and attention to detail
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- Exceptional organization and time management skills and ability to meet deadlines
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In return, the successful candidate will receive:

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- Supportive workplace culture
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- Attractive remuneration package relevant to experience and ability
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- Chance to be a part of a growing business and contribute to its future growth
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Please note, only shortlisted candidates will be contacted.

📌 Pre-Site Building Administrator Coordinator (Victoria)
🏢 Mimosa Homes
📍 Victoria