Job Description

Join a collaborative team of cloud professionals who are passionate about technology, innovation, and delivering outstanding service.

n

n
- Exposure to cutting‐edge technologies and enterprise environments.
n
- Work alongside an experienced team and industry experts.
n
- Sydney, St Leonards location.
n

n

At Interactive, we help organisations get the most from their technology through managed services, cloud solutions, cyber security, and infrastructure support. With a strong focus on customer outcomes, we partner with businesses across Australia to deliver reliable, secure, and high‐performing technology environments.

n

We're looking for a Cloud Support Engineer who thrives on solving complex challenges, delivering exceptional customer experiences, and working across Microsoft cloud environments. In this role, you'll support a diverse range of customers across Microsoft 365, Azure, and hybrid infrastructures, helping to maintain critical systems, resolve technical issues, drive continuous improvement, and provide trusted technical expertise.

n

Some of the key things you'll do:

n

n
- L2/L3 support across Microsoft 365, Azure and Microsoft legacy platforms.
n
- Manage Microsoft patching and remediation activities.
n
- Perform vulnerability remediation across customer environments.
n




- Identity management for customer platforms using Microsoft systems.
n
- Submit and process any required change controls.
n
- Support customer onboarding and service transitions.
n
- Collaborate with architects, engineers and pre‐sales teams.
n
- Install and maintain applications and services on managed Microsoft platforms.
n
- Participate in an on‐call roster.
n

n

What we're looking for:

n

n
- Solid Microsoft 365, Azure and legacy on‐premises experience.
n
- Experience supporting cloud and hybrid environments.
n
- MSP experience highly regarded.
n
- PowerShell scripting and ServiceNow platform experience.
n
- Knowledge of email security, DNS, SPF, DKIM and DMARC.
n
- Understanding of ITIL and operational processes.
n
- Knowledge of industry best practices (PCI DSS and ISO/IEC 27001).
n
- Strong communication, documentation and troubleshooting skills.
n

n

Why choose us?

n

n
- Highly skilled, collaborative team that values expertise and knowledge‐sharing.
n
- Strong learning culture with personalised development plans.
n
- Commitment to sustainability and community investment.
n
- Free onsite barista at our Sydney and Melbourne offices.
n
- Access to a wide range of staff benefits and partner discounts.
n

📌 Cloud Support Engineer (New South Wales)
🏢 Interactive
📍 New South Wales