Job Description

Hitachi Construction Machinery – Emerald QLD

n

Hitachi Construction Machinery Australia (HCA) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCA has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

n

We are seeking an experienced Service Manager to lead our Emerald Service Department. This is a key leadership role with full accountability for the operational and financial performance of the department, including safety, labour recovery, work in progress (WIP), customer satisfaction and team development.

n

Reporting to the Branch Manager, you will be responsible for:

n

n
- Hands on leadership and development of our service team
n
- Take full ownership of the department P&L;, budgets, forecasting and financial performance
n
- Drive commercial outcomes, and productivity across workshop and field service operations
n
- Actively manage WIP, safety & driving total customer satisfaction
n
- Ensure the highest standards of safety, compliance and operational excellence
n
- Work collaboratively with Parts, Customer Support and Administration teams to deliver outstanding customer service
n
- Identify and implement continuous improvement initiatives that enhance efficiency and performance
n
- Support workforce planning, recruitment, succession planning and apprentice development
n

n

About You – We want to hear from you if you possess the following qualities:

n

n
- A Cert III Trade Qualification in Diesel Fitting, Mobile Plant or a related heavy equipment trade
n
- Proven leadership experience managing large service or maintenance teams within the mining and construction industry
n




- Strong commercial acumen with demonstrated experience managing departmental budgets and P&L; performance
n
- A solid understanding of labour recovery, utilisation, WIP management and service profitability
n
- Advanced capability across Microsoft Excel, Outlook, Word and PowerPoint
n
- The ability to analyse data, manage competing priorities and make sound commercial decisions
n
- Excellent communication and stakeholder management skills
n
- A proactive, adaptable leadership style with the ability to navigate changing priorities and business needs
n
- Experience within mining, construction, earthmoving or heavy equipment industries
n

n

Hitachi Benefits - What's on Offer

n

n
- Rewarding Salary Package:Competitive base salary + super + earn company biannual bonuses
n
- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
n
- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
n
- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
n
- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
n
- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
n
- Family-First Benefits: Paid parental leave policy to support you and your family during life's significant moments
n
- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
n

n

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

n

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

📌 Service Manager - Emerald QLD
🏢 Hitachi Construction Machinery
📍 Emerald