Job Description

Reception & Rostering Coordinator

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Location: Geelong, VIC

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Work Type: Full-time or 4 days per week (100% onsite; no WFH flexibility available)

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Pay Rate: $36.81 per hour + superannuation

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Tenure: Temporary / Casual, with strong potential for permanent placement

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About the Role

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We are seeking a reliable, organised, and professional Reception & Rostering Coordinator to join our client's vibrant team in Geelong. This is a dynamic, front-facing role designed for a skilled administrator who can seamlessly balance front-desk operations with complex workforce scheduling.

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If you thrive under pressure, possess stellar communication skills, and enjoy keeping an office running smoothly, we want to hear from you!

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Key Responsibilities

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Front Desk & Client Services

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- Act as the welcoming first point of contact for clients, families, care workers, and visitors.
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- Efficiently manage a high volume of incoming phone calls, addressing inquiries and directing matters appropriately.
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- Handle general monthly office duties, including managing post, document destruction (shredding), laminating, and ordering office supplies.
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Rostering & Workforce Coordination

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- Coordinate, build, and maintain accurate staff rosters using electronic management systems.
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- Match and allocate care workers to shifts based on client needs, worker skills, and availability.
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- Communicate shift assignments, last-minute changes,



and cancellations clearly and promptly to staff and clients.
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- Monitor leave, unexpected absences, and shift coverage to ensure continuity of care for clients.
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Records & Data Administration

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- Maintain accurate, up-to-date client and staff records in internal databases.
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- Complete monthly administrative workflows, such as printing client statements and generating routine operational reports.
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- Maintain fast and accurate data entry across Microsoft Office programs.
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What We Are Looking For

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- Experience: Prior background in healthcare, aged care, home care, hospital, medical centre, or GP clinic administration.
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- Technical Skills: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) with fast, accurate typing and data entry skills. Experience with electronic rostering software is highly regarded.
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- Communication: Exceptional verbal and written communication skills with a clear, calm, and respectful phone manner.
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- Organisation: High-level organizational abilities with a knack for prioritizing tasks in a fast-paced, high-volume setting.
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- Attributes: A punctual, honest, approachable, and resilient team player who adapts easily to changing daily demands.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Receptionist & Rostering Coordinator (North Geelong)
🏢 Randstad
📍 North Geelong