Job Description

We are seeking an IT Systems Support Officer to join our Technology Team and play a critical role in supporting the day-to-day technology experience of our people. The role will be based out of our Sydney/Dubbo office.

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Description

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The Opportunity:

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WeareseekinganITSystemsSupportOfficertojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to daytechnologyexperienceofourpeople. TherolewillbebasedoutofourSydney/Dubbooffice.

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ReportingtotheHeadofInfrastructure,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently.

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Thisroleisidealforsomeonewhoenjoysa hands-on workplace, values strong customer service, and wants the opportunity to develop their technical skills while working across a broad range of technologies and business systems.

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Key responsibilities

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- Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance
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- WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required
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- Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business
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- Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology
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- Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services
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About you:

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You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology.

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- Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole
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- WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies
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- Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway
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- Strongattentiontodetailandcommitmenttofollowingestablishedprocesses
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- Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders
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- ExperiencewithITassetmanagementanddevicelifecyclemanagement
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- Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment
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- Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years
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- Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised
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- Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions
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- Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience
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- Ongoinglearning,developmentandcareergrowthopportunities
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- Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact
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About Boyce:

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BoyceisaleadingAustralianadvisoryfirmwithover50years ofexperiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia.

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Technologyplaysacriticalroleinhowwesupportourpeopleandclients. Aswecontinuetoinvestinoursystems,infrastructureand digital capabilities, we're looking for a passionate IT professional who enjoys solving problems, helping people and making technology accessible.

📌 IT Systems Support Officer (Victoria)
🏢 Boyce
📍 Victoria