Job Description

Help keep businesses moving — coordinating breakdowns, warranty service, technicians and spare parts, so equipment issues get sorted fast.

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Cossiga Australia is seeking an organised, proactive and customer-focused Service Coordinator to join our team, supporting customers with breakdown assistance, warranty support, repairs, maintenance and spare parts. You'll be the central link between customers, subcontracted technicians, internal teams and spare parts support — assessing issues, coordinating action and following through to completion.

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About Us

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Cossiga is a global leader in innovative food display solutions, supplying premium equipment to the hospitality, food retail and commercial catering industries.

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Our Australian business continues to grow and is recognised as one of Cossiga's top-performing markets — a result of our commitment to high-quality products, reliable service and long-term customer support.

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We invest in our people through training, ongoing support and genuine career development.

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About the Role

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As Service Coordinator, you will coordinate incoming breakdown, warranty, repair, maintenance and spare parts requests from customers across Australia. You'll gather fault information, arrange subcontracted technicians, coordinate spare parts and keep customers updated throughout the service process.

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This role suits someone with experience in service coordination, breakdown support, warranty administration, technician scheduling, spare parts, dispatch or technical customer service within a service-based industry.

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Key Responsibilities

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Manage incoming breakdown, warranty, repair and spare parts requests

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Triage equipment issues and gather accurate fault information from customers

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Coordinate subcontracted technicians for repairs, warranty work and maintenance

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Process spare parts orders and coordinate dispatch

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Follow up with customers and technicians to keep jobs moving, informed on delays and outcomes

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Support preventative maintenance programs and schedules

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Maintain accurate service records, warranty notes and job details

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Identify recurring equipment faults and assist with service improvements

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About You

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You will be calm under pressure, highly organised and confident communicating with customers, technicians and internal teams. You do not need to be a technician, but you must be comfortable working with technical information, asking the right questions and keeping accurate records.

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You'll ideally bring:

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2+ years' experience in service coordination, technician scheduling, dispatch, spare parts, warranty support or a similar role

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Solid organisational and time management skills

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High attention to detail and strong follow-up skills

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Ability to manage multiple jobs and priorities at once

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A proactive, solutions-focused attitude

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Confidence using job management software and Microsoft Office

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Experience in commercial catering equipment, refrigeration, HVAC, electrical, plumbing or a similar service-based industry would be highly regarded

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What We Offer

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Competitive salary package

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Job security in a growing business

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Paid day off on your birthday

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Monthly team lunch

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Comprehensive training and ongoing support

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Supportive team environment

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Career development opportunities in a growing company

📌 Service Coordinator (Victoria)
🏢 Cossiga Australia
📍 Victoria