Job Description

Department: DJ City Support / AVE Support

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Primary Objective: Deliver efficient, high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.

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Core Responsibilities

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Receiving & Intake Processing: Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.

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Product Inspection & Quality Assessment: Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)

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Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.

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Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.

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Logistics & Routing: Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.

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Interdepartmental Reporting: Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.

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Candidate Qualifications & Operational Requirements

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Professional Experience: Prior background in logistics, warehouse operations, or retail inventory control.

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Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).

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Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.

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Key Competencies: Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.

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Position Overview

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- Title: Customer Returns Coordinator
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- Department: DJ City Support / AVE Support
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- Primary Objective: Deliver efficient,



high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.
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Core Responsibilities

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- Receiving & Intake Processing: Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.
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- Product Inspection & Quality Assessment: Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand Recent or Open Box)
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- Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.
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- Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.
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- Logistics & Routing: Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.
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- Interdepartmental Reporting: Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.
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Candidate Qualifications & Operational Requirements

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- Professional Experience: Prior background in logistics, warehouse operations, or retail inventory control.
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- Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).
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- Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.
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- Key Competencies: Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.
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What We Offer

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- Competitive salary package.
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- Career growth opportunities within a rapidly expanding national business.
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- Ongoing product and industry training.
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- Supportive team environment.
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- Staff discounts on industry leading DJ, audio, AV and lighting equipment.
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- The opportunity to work in an exciting and creative industry.
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📌 Customer Returns Coordinator (Victoria)
🏢 DJ City
📍 Victoria