Job Description

We are currently seeking an experienced Development Services Support Officer to join a busy Development Services team within a local government environment.

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This is a great prospect for an administration or customer service professional with an interest in planning, building, development or statutory services to contribute to a high-performing team and support the delivery of development-related services to the community.

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About the Role

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Working closely with technical officers and the broader Development Services team, you will provide high-quality administrative and customer service support across permit applications, enquiries and development-related requests.

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Key responsibilities will include:

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- Providing professional customer service via telephone, in person and through general enquiries.
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- Supporting the processing and administration of planning, building and development applications.
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- Allocating applications and service requests to relevant technical officers.
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- Screening and lodging applications and assisting with public notification and neighbour correspondence.
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- Preparing correspondence, permits, notices and other documentation.
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- Maintaining accurate electronic records and permit processing systems.
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- Organising meetings with applicants and technical officers.
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- Providing basic information and guidance to residents and applicants, escalating more complex enquiries where required.
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- Supporting VCAT and Appeals Board administration.
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- Identifying opportunities to improve processes, systems and customer service.
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About You

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We are looking for someone who is organised, customer-focused and comfortable working in a busy environment.

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You will ideally have:

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- Experience in administration, customer service or a technical support environment.
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- Experience working within local or state government will be highly regarded.
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- Strong organisational skills and excellent attention to detail.
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- Experience working with CRM, records management or permit processing systems.
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- Strong written and verbal communication skills.
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- The ability to manage competing priorities and meet deadlines.
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- Confidence dealing professionally and calmly with customers, including difficult or sensitive enquiries.
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- Strong Microsoft Office skills, particularly Word and Outlook.
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Experience with TRIM, Authority, REX/CRM or TRAPEZE, or exposure to planning, building, surveying, engineering or other statutory services, will be advantageous.

📌 Development Services Support Officer (Victoria)
🏢 Planned Resources
📍 Victoria