- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Detailed Job Description:

1. Strong experience supporting andadministering Workato-based integration platforms in enterprise environments.

2. Lead production support forWorkato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventingplatforms, ensuring high availability and business continuity.

- Actas the primary client-facing support lead, providing regular servicereviews, incident communications, and operational status updates.

- Ownand manage incident, problem, and change management processes, ensuringtimely resolution of production issues and minimizing business impact.

- Ensureall support activities adhere to defined SLAs, OLAs, and KPIs,maintaining agreed service levels and customer satisfaction targets.

- Leadand mentor an offshore support team, providing technical guidance,workload management, escalation support, and performance oversight.

- Coordinatewith client stakeholders, business teams, vendors, and development teamsto resolve complex integration and data flow issues.

- Monitor,troubleshoot, and optimize integration workflows,



MFT processes,event-driven architectures, and cloud-based components across thesupport landscape.

- Manageproduction deployments, release validations, and post-implementation supportactivities while ensuring minimal disruption to business operations.

- Ensureplatform security, data integrity, compliance, and governance standardsare maintained across Workato, GoAnywhere MFT, AWS services, and relatedintegration components.

- Implementand maintain monitoring, alerting, and observability capabilities toproactively identify and address operational issues.

- Conductroot cause analysis (RCA) for major incidents and drive preventiveactions to reduce recurring issues and improve platform stability.

- Maintainoperational runbooks, support procedures, knowledge repositories, anddisaster recovery documentation.

- Collaboratewith architecture and engineering teams to recommend platformimprovements, automation opportunities, and operational best practices.

- Supportaudits, compliance reviews, security assessments, and governanceactivities related to integration services.

- Experienceworking with cloud technologies, including AWS services, event-drivenarchitectures, APIs, integrations, and managed file transfer solutions.

- Familiaritywith ITIL processes, service management tools (ServiceNow/Jira),monitoring tools, and enterprise support frameworks.

- Abilityto manage multiple priorities in a fast-paced production supportenvironment while maintaining a solid customer-focus and ownershipmindset.

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📌 Production Support with Workato (Sydney)
🏢 XPT Software
📍 Sydney