Officeworks is seeking a strategic Continuous Improvement Manager to lead transformational initiatives across the Customer Contact Centre, driving customer experience and operational efficiency.
Reporting to the Head of Customer Operations, you will partner with a managed service provider to optimise journeys using AI, automation, and self-service, while guiding cross-functional teams to deliver measurable improvements.
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📌 Customer Experience Transformation Lead (Melbourne)
🏢 Officeworks
📍 Melbourne
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