Job Description

Public Sector People are currently partnering with a large local government organisation to recruit experienced Service Desk Analysts for an initial 3-month contract.

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This is a hands‐on Level 1 support role within a busy ICT environment, supporting a large and diverse user base across desktop, mobile and network environments.

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About The Role

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Working as part of the Service Desk team you will be responsible for providing responsive IT support to users across multiple locations. You'll manage a high volume of incidents and service requests while ensuring tickets are resolved or escalated within agreed SLA timeframes.

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Key Details

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- Location: Logan Region
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- Rate: $52.00 per hour + super
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- Contract: Initial 3-month contract
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- Hours: Full-time, 38 hours per week
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- Roster: Monday to Friday, between 8:00am and 5:00pm
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- Start: ASAP
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Key Responsibilities

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- Provide Level 1 IT support across desktop, laptop, mobile and network environments
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- Troubleshoot and resolve incidents and service requests within SLA timeframes
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- Provide support via phone, remote access and face-to-face channels
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- Log, manage and update incidents and requests through ITSM systems
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- Assist with hardware deployments, upgrades and asset management
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- Maintain accurate asset, ticket and CMDB records
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- Support users across Microsoft Windows, Microsoft 365,



Azure AD and Intune environments
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- Communicate effectively with users during incidents, outages and planned maintenance
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- Contribute to knowledge base documentation and ongoing process improvements
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About You

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To Be Successful In This Role, You Will Have

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- Approximately 5 years' experience within Service Desk, Help Desk or IT Support environments
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- Strong troubleshooting skills across Microsoft technologies
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- Experience supporting Windows, Microsoft 365, Azure AD and Intune
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- Experience supporting desktops, laptops, mobile devices and peripherals
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- Robust experience using ITSM or ticketing systems, with Halo ITSM experience highly regarded
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- Demonstrated ability to manage highticket volumes in a fast-paced environment
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- Strong communication and customer service skills necessary
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- ITIL certification or similar is highly regarded
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- Immediate or short-notice availability
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What's on Offer

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- Initial 3-month contract with a large local government organisation
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- Full-time hours
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- Exposure to a large and complex ICT environment
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- Modern Microsoft technology stack
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- Opportunity to join a busy and established Service Desk team
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** Due to a high expected response, only shortlisted candidates will be contacted **

📌 Service Desk Analyst (Queensland)
🏢 Public Sector People
📍 Queensland