Job Description

Client Services Manager- Direct Support CEO

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Client Services Manager – Executive Support to the CEO

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Melbourne | Full-Time, Office-Based | Monday to Friday

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Fast-Paced, High-Performing Environment

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A growing national cleaning and facility services company is seeking an experienced and highly organised Client Services Manager to work directly alongside its CEO.

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The CEO is a hands-on business owner who remains closely involved in client relationships, service delivery and the day-to-day operations of the company. She leads with energy, moves quickly and is deeply committed to the business, its clients and its people.

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We are looking for someone who can match that pace, stay one step ahead and provide trusted support across her client portfolio and broader business responsibilities.

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This is not a traditional Personal Assistant or purely administrative position. It is a hands-on client services and executive support role suited to someone who can manage relationships, coordinate priorities, communicate confidently and take ownership of outcomes.

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Key Responsibilities

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- Supporting the CEO in managing her portfolio of clients, contracts and service locations
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- Acting as a key point of contact for clients and maintaining professional, responsive relationships
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- Coordinating client meetings, site reviews, contract reviews and service follow-ups
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- Preparing meeting agendas, recording actions and ensuring agreed outcomes are completed
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- Drafting professional client emails, reports, proposals, presentations and contract documents
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- Monitoring service delivery, client feedback, outstanding requests and agreed actions
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- Liaising with operations,



finance and business support teams to resolve client matters
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- Coordinating quotations, contract variations, purchase orders and additional service requests
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- Maintaining accurate client records, service information and internal reporting
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- Managing and updating Monday.com boards to ensure information remains current and complete
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- Supporting monthly client reporting and contract performance reviews
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- Assisting with client events, community engagement and stakeholder communications
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- Creating and updating documents and presentations using Canva and Microsoft Office
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- Managing high volumes of tasks, correspondence, data and competing priorities on behalf of the CEO
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- Providing executive support, including diary coordination, meeting preparation and follow-up
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- Handling sensitive and confidential information with complete discretion
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What We're Looking For

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- Demonstrated experience in client services, account management, executive support, business support or a similar role
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- Strong relationship-management skills and a genuine commitment to excellent client service
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- The confidence to communicate professionally with clients, senior stakeholders and internal managers
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- Exceptional organisation and the ability to manage multiple clients, tasks and deadlines
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- A proactive mindset—you identify what needs to be done and take responsibility for completing it
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- Strong attention to detail and a commitment to producing accurate, professional work
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- Excellent written communication and document-preparation skills
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- Experience preparing reports, proposals, quotations, presentations or business documents
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- Strong computer literacy across Microsoft Office and business management systems
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- Experience with Monday.com, Canva and MYOB, or similar platforms, is highly regarded
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- The ability to process large volumes of information and determine priorities quickly
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- A calm, solutions-focused approach in a busy and fast-moving environment
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- The ability to work independently while remaining highly cooperative
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- Absolute reliability, professionalism and discretion
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- Experience within cleaning, facilities management or another service-based business would be advantageous but is not essential
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What We Offer

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- A trusted position working directly with a hands-on CEO
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- Genuine involvement in client management and business operations
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- A varied role with exposure to multiple areas of a growing national company
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- The opportunity to develop strong, long-term client relationships
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- A supportive, hardworking and high-energy team environment
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- Professional development and future career progression
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- A full-time, Monday-to-Friday position based in Melbourne
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All applications will be treated with strict confidence.

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We are an equal opportunity employer and welcome applications from people of all backgrounds.

📌 Client Services Manager- Direct Support CEO (Victoria)
🏢 seek.com.au
📍 Victoria