Job Description

BIC Consolidated is an established facilities and cleaning services provider delivering commercial cleaning and related facilities management services across Australia.

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We are seeking an experienced Contract Administrator to join our Canberra operations. This is an excellent opportunity for a commercially focused professional to play an important role in the administration, coordination and performance management of our service contracts.

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The successful candidate will work closely with clients, contractors, suppliers, operational teams and internal management to ensure contractual obligations, service standards and business requirements are effectively delivered.

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About the Role

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As Contract Administrator, you will be responsible for the day-to-day administration and coordination of commercial service contracts, supporting operational teams and management while maintaining strong relationships with key stakeholders.

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Key Responsibilities

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- Administer and coordinate the day-to-day requirements of commercial service contracts.
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- Monitor contract performance against contractual obligations, KPIs, service standards and agreed requirements.
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- Review contracts, service specifications and contractual requirements and ensure relevant obligations are communicated to operational teams.
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- Manage contract-related enquiries, client complaints and service issues and coordinate appropriate responses.
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- Assist with contract claims, negotiations, variations, modifications, extensions and renewals.
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- Assist with resolving contractual disagreements and disputes involving clients, contractors and suppliers.
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- Review proposed changes to agreements, plans, initiatives and services and assist with implementing approved changes.
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- Monitor contractual compliance with applicable legal, regulatory and company requirements.
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- Assist management with preparing, monitoring and reviewing operational budgets associated with contracts.
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- Liaise with suppliers, contractors, clients and other stakeholders to maximise contract value and minimise contractual and operational risks.
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- Identify potential risks associated with contract terms and service delivery and report significant issues to management.
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- Provide management with advice regarding contractual matters, service performance, risks and areas requiring attention.
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- Maintain accurate and current records of contracts, variations, claims, correspondence, approvals and other contractual documentation.
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- Participate in internal reviews, contract audits and compliance activities and identify areas for improvement.
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- Coordinate and follow up authorised corrective actions arising from contract reviews and audits.
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- Prepare contract performance reports, correspondence and other relevant documentation.
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- Work with operational management and site teams to ensure contractual requirements are effectively implemented.
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- Assist management with contract renewals, extensions and other ongoing contract administration activities.
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Skills & Experience

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To be successful in this role, you will have:

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- Demonstrated experience in contract administration or commercial administration.
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- Experience working with commercial or service contracts.
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- An understanding of contract variations, claims, negotiations and contractual compliance.
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- Strong communication and stakeholder management skills.
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- Strong analytical, organisational and problem-solving skills.
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- Excellent attention to detail and document management skills.
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- The ability to manage multiple contracts, stakeholders and competing priorities.
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- Experience in facilities management, cleaning services, property services or another service-based industry will be highly regarded.
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- Proficiency in Microsoft Office and relevant business or contract management systems.
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Qualifications

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A relevant qualification in Contract Administration, Business Administration, Commercial Management, Project Management or a related field is desirable.

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Relevant practical experience in contract administration will also be considered.

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What We Offer

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- Professional development and career progression opportunities.
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- Prospect to work with an established Australian facilities and cleaning services organisation.
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- Supportive and collaborative working environment.
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- Opportunity to work across a diverse portfolio of commercial service contracts.
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Eligibility to Work in Australia

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Australian Citizens are preferred for this position.

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Visa sponsorship may be available to eligible candidates, subject to applicable Australian immigration requirements and the candidate meeting the relevant eligibility criteria.

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Candidates must have full-time rights to work in Australia.

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BIC Consolidated is an equal opportunity employer and welcomes applications from suitably qualified candidates.

📌 Contract Administrator (Canberra)
🏢 BIC Consolidated
📍 Canberra