Job Description

We are a Melbourne-based family-owned business specialising in industrial workwear clothing and high visibility safety wear, supplying Retailers and On-Sellers (B2B).

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Key Responsibilities

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Receive inbound calls from customers and Sales Representatives, and assist with enquiries regarding order status, stock levels, dispatch details, and general customer service matters.

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Make outbound calls to customers and Sales Representatives regarding orders and customer requirements.

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Acknowledge customer orders by email.

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Check and release Salesnet orders, ensuring customer requests are actioned accurately, such as address changes, urgent overnight courier dispatch, third-party orders with no invoice copy, and ATL (Authority to Leave) instructions.

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Manually enter customer orders, ensuring all customer instructions are followed accurately.

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Advise customers of back orders, provide stock ETAs, and offer suitable substitute products where available.

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Send COD proformas to customers and release COD orders upon confirmation of payment.

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Release pick tickets and ensure all pick tickets are placed into the correct warehouse trays, such as Urgent, COD/Cash, Alteration, Embroidery, and Standard Freight.

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Respond to customer emails regarding enquiries relating to orders, tracking, pricing, stock levels, returns, credits, and other customer service matters.

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Liaise with freight companies regarding order whereabouts, ETAs and PODs (Proof of Delivery).

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Investigate and resolve customer issues and complaints in a professional and timely manner.

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Follow up on Credits and RAs with the relevant warehouse and accounts personnel.

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Direct potential customers to the appropriate State Sales Representative.

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Process embroidery orders with both third-party embroiderers and the in-house embroidery team.

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Undertake any other duties as directed by management.

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What We're Looking For

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Robust attention to detail and excellent communication skills.

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A positive attitude and willingness to learn.

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Proficiency in Microsoft 365, particularly Outlook, Word and Excel.

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Ability to work independently and as part of a collaborative team.

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Friendly, punctual and well-presented.

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Previous customer service experience will be highly regarded.

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Full training will be provided, making this an excellent opportunity for someone looking to start or develop a career in customer service.

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Our Core Values

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Unlike large organisations, you will not be just a number. We are a medium-sized family-owned business where all employees are treated equally, with respect and as individuals.

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We have a zero-tolerance policy towards bullying, harassment, sexual, gender or racial discrimination, or any other form of intimidation.

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We are committed to the safety and wellbeing of all employees and maintain a strict Occupational Health and Safety policy.

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📌 Junior Customer Service (Victoria)
🏢 NCC APPAREL
📍 Victoria