Job Description

Product Service Engineer | Level 2 Support | Mining Operational Technology

n

Support technology that keeps the world's largest mines moving.

n

Our client is a global OEM and recognised leader in mining equipment and Mining Operational Technology (OT). Their Brisbane-based Product Development Centre develops advanced technology that helps mining companies around the world improve safety, productivity and operational performance.

n

An opportunity exists for an experienced Product Service Engineer to provide Tier 2 technical support for sophisticated machine guidance and Command for Dozing technologies used across large-scale surface mining operations.
n You'll have a direct impact on product quality, support responsiveness and Recent Product Introduction (NPI), with a focus on issue triage, technical troubleshooting, product service documentation and Continuous Product Improvement (CPI).

n

Working closely with Product Support, Engineering, Product Development and implementation teams, you'll investigate hardware and software issues, coordinate their resolution and help turn field learnings into ongoing product improvements.

n

This is an initial 12-month contract with a strong possibility of multiple extensions or conversion to permanent employment.

n

Key Responsibilities

n

n
- Provide Tier 2 technical support, troubleshooting and diagnosing hardware and software issues.
n
- Triage issues from customers, dealers and internal teams and determine the appropriate support or engineering pathway.
n
- Investigate and replicate technical issues and coordinate their resolution with engineering teams.
n
- Maintain product service documentation and ensure technical materials remain current.
n




- Support NPI service engineers with technical investigations, information and issue tracking.
n
- Coordinate CPI activities, identify recurring issues and work with Engineering to drive corrective action.
n
- Liaise between Product Support, implementation teams, NPI service engineers and Product Development.
n
- Communicate with customers and dealers regarding technical issues and resolutions.
n

n

About You

n

n
- A Bachelor's degree or at least 2 years' Product Support experience.
n
- Strong technical troubleshooting and problem-solving skills.
n
- Experience supporting technology in an industrial, production or operational environment.
n
- Experience troubleshooting electrical and/or data-network faults.
n
- Strong customer focus and excellent communication skills.
n
- Ability to work effectively with customers, dealers and engineering teams.
n

n

Highly Regarded

n

n
- Mechanical, Electrical or Mining Engineering degree
n
- Mining Operational Technology (OT)
n
- Machine Guidance, Grade Control or GNSS/GPS technologies
n
- Command or mining automation technologies
n
- SQL Server and TCP/IP networking
n
- Microsoft client and server platforms
n
- NPI and Continuous Product Improvement (NPI)
n
- Project management experience
n

n

What's on Offer

n

n
- Initial 12-month contract with strong potential for extensions or permanent employment.
n
- Work with globally deployed Mining Operational Technology.
n
- Brisbane CBD location and 37.5-hour working week.
n
- Collaborate with Product Support and engineering teams across Australia and internationally.
n
- Work for a world-leading OEM developing advanced mining technology.
n
- Primarily normal day-shift hours, with some off-shift or weekend support potentially required for critical issues or NPI activities.
n

📌 Product Service Engineer | Level 2 Support | Mining Operational Technology (Queensland)
🏢 Task Recruitment
📍 Queensland