Experienced in customer service delivery, you have the resilience to remain calm under pressure.
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You have solid active listening skills, can demonstrate empathy for the customer, and focus on their experience.
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What will you bring?
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- Exceptional communication and interpersonal skills to support customers and work with key internal stakeholders
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- Computer literate - able to use/learn customer relationship management databases effectively (our CRMs of choice are Buz and Zelda, and we use Google)
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- Experience in a similar role would be advantageous, but more important is a flair for problem-solving, a flexible attitude, and a "can do" approach
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- Outstanding organisational skills, close attention to detail, and the ability to manage your time effectively
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- Well-presented, driven, committed with a positive attitude
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- Commitment to upholding our values of Quality, Integrity, Ease and Experience
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- Demonstrated ability to work under minimum supervision and as part of a team
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About us
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We are an industry leader in the manufacturing and retail space for window furnishings and awnings.
We've been family-run for over 50 years and even after growing so rapidly in the recent past, we are still very much a close-knit team. For more information, check out our website: https://watsonblinds.com.au
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The Role
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- Ownership & responsibility for the day-to-day running of the Fyshwick showroom, ensuring product displays are optimised for experience
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- Liaising with customers, suppliers & different departments to book appointments, and follow up on quotes in a friendly & timely manner
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- Helping to serve customers in our showroom, consulting on a number of products and services
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- Repairing & maintenance of certain blinds that can be completed in the showroom
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- Full-time 5-day-a-week position with working hours (8.30 am to 5 pm)
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- Can work 1 in 3 Saturdays (9 am to 1 pm) in our Showroom
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What's in it for you? Glad you asked!
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- Free Parking
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- Job security with a well-established business
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- Birthdays off
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- Awesome team culture
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