Job Description

InterIntraisleadingmanagedservicesandtechnologyconsultingproviderdeliveringITsupport,cloud,infrastructureandcybersecuritysolutionstoorganisationsacrossAustralia. Throughsustainedgrowthandanexpandingnationalclientbase,InterIntranowsupportsmorethan5,000endusersandprovidesaround-the-clockservicestobusinessesthatrelyonsecure,resilientandhigh-performingtechnologyenvironments.

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Aspartofitscontinuedgrowth,InterIntraisstrengtheningitspresenceinBrisbanetosupportincreasingdemandfromclientsthroughoutQueensland. Thisinvestmentrepresentsanimportantstepinthecompany'slong-termstrategyandcreatesanopportunityforexperiencedtechnologyprofessionalstojointhebusinessduringanexcitingstageofgrowth.

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TheBrisbaneteamwillworkcloselywithexistingnationalteamswhilebuildingstronglocalclientrelationshipsanddeliveringthehighlevelofserviceInterIntrahasbecomeknownfor. Joiningatthisstageofferstheopportunitytocontributetothedevelopmentoflocalcapabilitywhilebeingbackedbyanestablishedandsuccessfulnationalbusiness.

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Withastrongfocusoncustomerservice,technicalexcellenceandcontinuousimprovement,InterIntrapridesitselfoncreatingacollaborativeenvironmentwhereemployeesareempoweredtosolveproblems,shareknowledgeandmakeagenuineimpactforclients.

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Role Overview

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Actingasaseniorescalationpoint,youwillworkcloselywithengineers,clientstakeholdersandthird-partyvendorstoensureissuesaremanagedeffectivelyandresolvedefficiently. Beyondtechnicaldelivery,thisrolewillcontributetotheongoinggrowthanddevelopmentoftheBrisbaneteam,providingmentorship,sharingknowledgeandsupportinglessexperiencedengineers.

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Thisopportunitywillsuitatechnicallystrongconsultantwhoenjoysbalancinghands-onproblemsolvingwithrelationshipbuilding,mentoringandcontinuousimprovement. You'llthriveinanenvironmentwherenotwodaysarethesameandwhereyourexpertiseisvaluedacrossbothclientengagementsandinternalcapabilitydevelopment.

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Key Responsibilities

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- Demonstrated experience providing senior-level technical support across infrastructure, cloud, network and end-user environments.
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- Strong troubleshooting and problem-solving skills, with the ability to manage complex technical incidents through to resolution.
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- Experience acting as an escalation point for support teams and providing technical guidance to engineers.
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- Proven ability to build and maintain strong relationships with clients, stakeholders and third-party vendors.
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- Solid knowledge of Microsoft technologies and modern IT environments, including cloud-based platforms and hybrid infrastructure.
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- Experience supporting and improving operational processes, documentation standards and service delivery practices.
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- Ability to identify opportunities for continuous improvement and contribute to the optimisation of client environments.
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- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
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- Experience mentoring and supporting junior team members to develop their technical capability and confidence.
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- A customer-focused approach with a commitment to delivering high-quality outcomes and exceptional service.
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📌 Senior Technical Consultant (Queensland)
🏢 Harrison McMillan
📍 Queensland