Job Description

Taketheleadinaseniorhospitalitymanagementpositionwhereyourexperience,leadershipandoperationaljudgementwillmakeadirectimpactonvenueperformance.

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WeareseekingacapableDutyManagertooverseethesmoothrunningofabusylicensedhospitalityvenueintheNorthernTerritory. Youwillberesponsibleforleadingteamsacrossfoodandbeverage,gamingandfunctionswhileactingasthekeyoperationaldecision-makerduringyourrosteredshifts.

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Thispositionissuitedtoanexperiencedhospitalitysupervisorormanagerwhoiscomfortableworkinginahigh-volumeenvironment,managingpeople,maintainingcomplianceandrespondingconfidentlytocustomerandoperationalissues.

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The Chance

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Taketheleadinaseniorhospitalitymanagementpositionwhereyourexperience,leadershipandoperationaljudgementwillmakeadirectimpactonvenueperformance.

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WeareseekingacapableDutyManagertooverseethesmoothrunningofabusylicensedhospitalityvenueintheNorthernTerritory. Youwillberesponsibleforleadingteamsacrossfoodandbeverage,gamingandfunctionswhileactingasthekeyoperationaldecision-makerduringyourrosteredshifts.

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Thispositionissuitedtoanexperiencedhospitalitysupervisorormanagerwhoiscomfortableworkinginahigh-volumeenvironment,managingpeople,maintainingcomplianceandrespondingconfidentlytocustomerandoperationalissues.

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Key Responsibilities

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- Takeoveralloperationalresponsibilityforthevenueduringassignedshifts
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- Leadandcoordinatefoodandbeverage,gaming,functionsandcustomer-serviceoperations
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- Superviseemployeesandprovidecleardirection,coachingandday-to-daysupport
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- Allocatestaffresponsibilitiesandassistwithrosteringandworkforceplanning
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- Supportemployeedevelopment,performancemanagementandworkplacetraining
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- Maintaincompliancewithliquorlicensing,gaming,responsiblegambling,foodsafetyandworkplacesafetyrequirements
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- Managevenueopeningandclosingprocessesandmaintaineffectivesecuritycontrols
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- Overseecashhandling,tills,floats,safebalances,gamingtransactionsandshiftreconciliations
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- Monitorresponsiblegamblingandharm-minimisationpractices
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- Respondprofessionallytocustomercomplaints,disputesandchallengingsituations
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- Managesecurity,behaviouralandoperationalincidentsastheyarise
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- Coordinatefunctions,entertainmentandpromotionalactivities
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- Monitorstock,cleanliness,venuepresentation,equipmentandmaintenanceneeds
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- Completeshiftreports,incidentdocumentationandotheroperationalrecords
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- Identifyopportunitiestoimproveservicestandards,teamperformanceandvenueoperations
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- Ensurecompanypoliciesandoperationalproceduresareconsistentlyimplemented
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Requirements & Eligibility

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- RelevantDiploma-levelqualificationorequivalentwithatleastoneyearofrelevantfull-time-equivalentexperience
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- Alternatively,aminimumofthreeyears'relevantfull-time-equivalentexperienceinlicensed-club,hotelorhospitalitymanagement
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- Previousexperiencesupervisingstaffwithinabusylicensedhospitalityenvironment
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- Demonstratedknowledgeoflicensedvenueandgamingoperations
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- Strongexperienceincashmanagement,financialreconciliationandvenuesecurity
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- Confidentpeople-managementandleadershipabilities
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- Strongcustomer-serviceandconflict-resolutionskills
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- Goodwrittencommunicationandreportingcapabilities
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- CurrentNTResponsibleServiceofAlcoholcertification
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- CurrentResponsibleServiceofGamblingtrainingorwillingnesstoobtaintherequiredcertification
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- NTGamingMachineManagerlicencepreferred,orwillingnessandeligibilitytoobtainone
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- Abilitytoworkrotatingshiftsincludingevenings,weekendsandpublicholidays
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- Abilitytomeetapplicablelicensing,probityandright-to-workrequirements
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- Overseasapplicantsmustsatisfyrelevantqualification,experience,English-languageandvisarequirements
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Special Instructions

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Eligiblecandidatesmaybeconsideredforemployer-sponsoredvisaopportunities.

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Full visa sponsorship available under Australia Subclass 482 / 186 Employer Nomination.

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