Job Description

MicrotechDPS is an expert technology advisory and execution partner, shaping, securing, strengthening and scaling IT for businesses across every industry.

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From our beginnings in regional Australia, we have grown into a national technology advisory delivering enterprise-grade solutions to organisations across diverse industries and operating models. Our regional origins remain central to our values and culture. We act with transparency, deliver practical value, and engage with a community mindset to act as an extension of our clients' teams.

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Simplifying the complex is why we exist.

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About the role

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Reporting to the Service Desk Manager, you will troubleshoot issues across a broad technology stack, own escalated requests and build the strong client relationships that underpin our advisory model.

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This is a genuine growth role. You will deepen your technical expertise, gain exposure to project and infrastructure work, and build the track record that leads to Level 3.

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What you'll be doing

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- Diagnose and resolve complex issues across desktops, servers, cloud platforms and networks, remotely and onsite.
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- Own service requests end to end, keeping clients informed at every step.
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- Monitor client environments proactively and resolve issues before they affect the business.
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- Keep systems secure and reliable through maintenance, patching and upgrades.
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- Mentor Level 1 team members and share what you know.
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- Deliver infrastructure upgrades, migrations and client projects.
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- Build trusted relationships through clear, dependable communication.
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Technologies you'll work with

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A modern, well-supported setting:

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- Microsoft 365 and Microsoft Azure
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- Windows Server and Active Directory
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- Exchange Online
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- VMware and Hyper-V
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- Fortinet firewalls and networking
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- Datto RMM,



Datto BCDR and Autotask PSA
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You will not need every one of these on day one. We will support you to build the rest.

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About you

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You enjoy solving problems, working with people, and making complex systems make sense. You bring:

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- 2+ years in a managed services or client-facing IT role.
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- Confident troubleshooting across Windows environments and core infrastructure.
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- Hands-on experience with hardware, software, servers and networking.
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- A solid grasp of Windows Server, Active Directory, DNS/DHCP, Microsoft 365, Azure, networking and virtualisation (VMware or Hyper-V).
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- Robust customer service, problem-solving and communication skills.
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- The ability to lift and carry heavy equipment and perform tasks that may require bending, kneeling, standing and sitting for extended periods.
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- A valid Class C driver's licence, and a current National Police Check or the willingness to obtain one.
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- Enterprise-grade work, without the ego.Complex environments across diverse industries, delivered by a team that does things the right way.
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- Advisory and execution under one roof.Exposure to strategy and hands-on delivery, not one narrow slice of the stack.
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- Regional values, national reach.Transparency, accountability and a genuine commitment to the people and organisations we partner with.
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- Right-sized today, ready for tomorrow.We are growing, and we back your development with an annual training budget for courses and certifications.
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- A career you steer.A clear technical pathway from Level 2 to Level 3 and beyond.
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- Fair on-call, properly rewarded. Our on-call roster is shared in advance, with an allowance provided. You'll typically be on call for just one week in every seven, helping you plan ahead and maintain work-life balance.
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All applications are treated as private and confidential. Learn more about us atmicrotechdps.com.au.

📌 IT Engineer Level 2 (Yalgoo)
🏢 MicrotechDPS
📍 Yalgoo