Job Description

Be the reason our customers love their new home.

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At Buildlab, we believe the customer journey doesn't end at handover. It continues through every inspection, every conversation, and every commitment we make to deliver exceptional quality.

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We're looking for an experienced and driven Quality & Warranty Supervisor who takes pride in workmanship, values customer relationships, and has a keen eye for detail. If you're passionate about residential construction, quality outcomes, and delivering an exceptional customer experience, we'd love to hear from you.

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About the Role

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As our Quality & Warranty Supervisor, you will be responsible for managing quality inspections, warranty inspections, defect rectification, client communication, and documentation across Buildlab projects throughout Victoria.

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Acting as the link between homeowners, trades, site teams, and internal stakeholders, you'll ensure every home meets Buildlab's quality standards while delivering a premium customer experience.

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This is a hands‐on role that combines construction knowledge, relationship management, problem solving, and attention to detail.

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Key Responsibilities

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Quality Assurance & Inspections

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Conduct final quality assurance inspections prior to handover.

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Identify defects and non-conformances and allocate rectification works.

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Ensure homes meet Buildlab quality requirements and Victorian building standards.

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Complete detailed inspection reports and photographic records.

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Warranty Management

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Conduct 90-day warranty inspections.

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Assess and document defects and warranty requests.

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Provide practical and timely solutions for homeowners.

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Manage warranty items from identification through to closure.

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Customer Experience

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Respond to client enquiries professionally and promptly.

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Maintain regular communication and provide progress updates.

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Build trust through transparency, empathy, and accountability.

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Deliver an experience that reflects Buildlab's commitment to customer satisfaction.

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Coordinate and schedule trade contractors to complete rectification works.

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Monitor progress and ensure works are completed within required timeframes.

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Conduct follow‐up inspections to verify quality outcomes.

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Obtain client sign‐off upon completion of works.

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Systems & Documentation

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Maintain accurate records within Buildlab's Evolve platform.

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Upload inspection reports, photographs, notes, and supporting documentation.

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Track actions, trade attendance, follow‐ups, and project status updates.

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Ensure all records are complete, professional, and up to date.

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About You

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You are customer‐focused, highly organised, and passionate about delivering quality outcomes.

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Ideally, you will have:

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Experience in residential construction, warranty, quality assurance, site supervision, or defect management.

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Strong knowledge of residential building standards and workmanship quality.

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Exceptional communication and stakeholder management skills.

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The ability to build positive relationships with clients, trades, and internal teams.

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Strong planning, organisational, and time‐management skills.

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Confidence using construction management or job management software.

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A proactive, solutions‐focused mindset.

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A current driver's licence.

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Most importantly, you're someone who takes ownership, sets high standards, and genuinely cares about achieving the best possible outcome for every client.

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Why Buildlab?

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- Being part of a growing and respected Victorian builder
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- A supportive leadership team that values initiative and accountability
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- The opportunity to make a genuine impact on customer satisfaction
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- Autonomy and ownership of your portfolio
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- Growth opportunities and development opportunities
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- A company culture built on quality, teamwork, and continuous improvement
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Buildlab is an equal opportunity employer committed to creating a diverse and inclusive workplace.

📌 Quality & Warranty Supervisor (Victoria)
🏢 Buildlab
📍 Victoria