Job Description

About the opportunity

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Looking for something more than a standard retail sales or dealership role? At CMI Toyota, our people are part of a business where people build real careers, not just chase their next role. You'll be working with one of the most recognised automotive brands in the country, backed by a successful family-owned business which is well-known for its culture, structure, and long-term vision. For our people, this is a place where you can perform well, earn well, and enjoy coming to work every day!

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What sets CMI Toyota apart

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We're not like most customer service or dealership environments, and you'll notice that quickly:

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- A strong, respected brand that brings solid customer demand and real opportunity
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- Big, supportive teams where people help each other to succeed every day
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- Leaders who back their people and set clear direction
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- A culture built around doing the right thing, for customers and for each other
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Your new role

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In your new role as Service Advisor at CMI Toyota Cheltenham, you'll be responsible for:

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- Being the welcoming face of CMI's Service Department in-person and over the phone
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- Coordinating service bookings and managing customer expectations
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- Liaising with technicians and service teams to ensure timely vehicle servicing
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- Keeping customers informed and supported throughout their service journey
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Most importantly, you'll play an important role in delivering an exceptional experience for our customers by working closely with your team and other departments.

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What you can expect

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Working with CMI Toyota, you can expect:

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- Clear processes for how things are done so you know expectations
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- Steady days that are organised and engaging, not chaotic or reactive
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- Support when you need it, without having to chase it
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- A role where your effort and commitment genuinely influence your results
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About you

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You don't have to come from the automotive industry, in fact many of our best people haven't! What we're seeking is someone who has:

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- Demonstrated experience in mechanical or customer service positions
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- Experience in the automotive industry (or a solid interest in it)
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- Confident communication style with a professional, customer-first approach
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- An ability to thrive in a fast-paced environment working as part of a team
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- A sense of tech-savviness with an ability to quickly learn new systems
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- Possession of a current driver's license (essential)
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Your future with CMI Toyota

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We pride ourselves on the opportunity to build a true career with CMI Toyota, just ask any one of our long-standing team members. We offer:

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- Great earning potential driven by your performance, including bonuses
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- Development pathways based on your goals and aspirations
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- Opportunities across CMI Toyota and the broader CMV Group over time
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- Long-term stability with a family-owned business that invests in its people
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If you're motivated and capable, there's room to build a long‐term career here!

📌 Service Advisor (Victoria)
🏢 Cmitoyota
📍 Victoria